I have cancelled my Premium Family since we did not like it (couldn't have 2 people listening at the same time) - I expected a refund, especially since there is a 3 month trial and we have had it for less than a week.  I want to go back to my lower package to eliminate ads but it won't let me do anything.  It says I will have premium family until 2022 which I don't want.  How do i fix this?  It is infuriating that you can't talk to a person to get this fixed.   ... View more