I have cancelled my Premium Family since we did not like it (couldn't have 2 people listening at the same time) - I expected a refund, especially since there is a 3 month trial and we have had it for less than a week. I want to go back to my lower package to eliminate ads but it won't let me do anything. It says I will have premium family until 2022 which I don't want. How do i fix this? It is infuriating that you can't talk to a person to get this fixed.
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