Hi there, @cterry877. 👋 Sorry to hear that you're having trouble with this. Someone from our User Support team has reached out to you via email to help with your Family plan. If you don't see the email message yet, please check your spam / junk folder to make sure it didn't end up there. 📬 ... View more

@whBigFlip Thanks for providing your device details.  Could you check lock screen setting to see if your widget has music enabled? This may have turned off when your phone updated to Android 12. Go to Settings > Lock Screen > Widgets has Music Enabled You may also be able to use these steps to check your cover screen settings here. Let me know. 🎧 ... View more

Hi, @Lorenisawimp. 👋 Thanks for reporting your experience. Sorry to hear that happened. I can report this over to our engineering team on your behalf. I've also enabled a trace on your Pandora account to share with them. ++ Just to confirm, have you tried uninstalling / reinstalling the Pandora app yet? If not, I would run through these steps: iOS Troubleshooting Let me know if it happens again after reinstalling. Thanks for your help with this. 🎧 ... View more

Hey, @tdsmith1187. 👋 Thanks for reporting this issue. Let's focus on your iPhone device first. Could you share a bit more about what is happening? Have you tried uninstalling / reinstalling the Pandora app on your iPhone device? Are you able to remove songs from any of your other playlists? Or, does this only happen with your My Thumbs Up playlist? ++ iOS Troubleshooting: If you haven't already, I would recommend trying out these steps while I have a trace enabled on your account: iOS Troubleshooting Would you mind providing more details about your device? Device & Generation: iPhone 12 Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Thanks for your help with this. Let me know how it goes. 🎧 ... View more

Hi there, @BarbaraTW50. 👋 Sorry to hear that you're having trouble. Could you share a bit more about how you're listening when this happens? Are you using a device or a computer? If you're using a device, what is the make and model? If you're using a computer, are you using Windows or MAC? Are you using the Pandora Desktop App? Or, are you using a web browser? If so, which one? Let me know and I can help. 🎧 ... View more

Hey there, @Grudge. 👋 Thanks for reporting this. Could you provide the name of the station that you're noticing on your Playback 2021? ++ Account Security: To ensure that your account is completely, I can remove all devices logged in and send over steps to change your password. If you think it's possible that someone else could be accessing your account, this will help. Let me know. 🎧 ... View more

Hi there, @jamesfreshner. 👋 Thanks for posting about this. Your situation is a little different since you've been a longtime listener.  Someone from our team will reach out to you via email to assist you with making the change to your payment method.  Please keep an eye out for their email soon. 🎧   ... View more

Hey there, @stevelin102938. 👋 Thanks so much for your post. I'm happy to help! Your Pandora account was created on 05/06/2012. Thanks so much for being a longtime listener.    ... View more

Hi there, @queenshanalee. 👋 Nice to see you around the community! Looks like your Pandora account was created on 01/04/2018. ... View more

Hi there, @Vegassurfer. 👋 Sorry to hear that you're having trouble sorting from the MusicCast app. I know how frustrating that can be. Something to note, individual manufacturers are responsible for the implementation of the Pandora application on their devices so all features available on the Pandora app directly, may not be available.  I would recommend checking in with Yamaha Support here to see if they have any suggestions about the sorting feature within that app.  Feel free to post any results in case other listeners run into a similar experience. 🎧 ... View more

Hi there, @prddpm. 👋 Thanks so much for posting, and sorry for any inconvenience this has caused. Looks like you may be using an iPhone device when this happens. Offline Troubleshooting: Pandora will never use the last 500MB of storage, so we will only download as many stations as we can before we hit that limit. Is it possible that this might be occurring because there is not enough storage on your device? If it doesn't appear to be storage related, I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.  If you continue to have trouble, check the download icon for the content you are attempting to download. The two rotating arrows indicate that the content is still in the download process and the highlighted downward pointing arrow means the content has successfully downloaded. If the icon is not highlighted, try downloading the content again and keep the app in the foreground while the offline music downloads. Keep in mind that stations and large playlists take a longer time to download. Lastly, if you are having trouble downloading stations, try downloading a single track for offline listening to see if that works. In the meantime, I've also enabled a trace on your Pandora account in case we need to share this with our engineering team. Let me know how it goes. 🎧 ... View more

Hi, @asosb. 👋 Thanks for your feedback around this. You can find out more about how suggestions work on the Pandora Community here: "How do requests become features?" At this time, I do not have an update on this suggestion. Please be sure to upvote the suggestion if you'd like to see that option implemented.  Thanks so much for being a part of the community! 🎧 ... View more

Hi, @armandhammer. 👋 Thanks for following up on this thread. At this time, this suggestion is still a request. To find out more about how feature requests work on the Pandora Community, feel free to check out this helpful infographic: "How do requests become features?" I hope to see this implemented in the future. 🎧 ... View more

Hi, @cancer1385. 👋 Thanks for following up with the requested information and for your feedback. I've shared this information with them on your behalf. We appreciate your patience during this process. 🎧 ... View more

Hi, @ladysun1969. 👋 Thanks for posting your device information and sharing details about your experience. I have reported this over to our engineering team on your behalf. 🎧 ... View more