About AlyssaPandora

AlyssaPandora · ‎10-21-2019

Hi there, @johnas0100! Does this issue occur when you use your web browser? Or the desktop application? If you're using a web browser, please check out my message here about how to fix this. Let me know if this helps!

AlyssaPandora · ‎10-21-2019

Hi there, @wilderpa. We don't currently offer a desktop program for Windows 7. A new desktop application was released last month, and you can find out more info about it here. Please keep in mind, the new Pandora desktop app for Windows requires a minimum of Windows 10. ++ Windows 10 is a free upgrade for any Windows 7, Windows 8, or Windows 8.1 user, depending on hardware compatibility. You can find more information on how to update your OS here. Downloading any app from the Windows Store will require that you have a Microsoft account and password. The email address and password for your Microsoft account may be different than those on your Pandora account. Thanks for your post, and welcome to the community! 🎧

AlyssaPandora · ‎10-21-2019

Thanks for reporting this! @chiropterist I've passed this information along to our curation team. Your patience is appreciated while they work on updating this.

AlyssaPandora · ‎10-20-2019

Pandora Update: 10/22/19: Thanks to everyone who has reported this issue. It has now been resolved. As this issue has been resolved, I am closing this thread from comments. If you experience this issue again in the future, please create a new post and reference this existing thread. Happy listening! 🎧 Pandora Update 10/21/19: Hi folks! We received an update from our engineering team regarding this issue. This should be fixed and you may need to refresh your web browser to notice the changes. If you still have trouble with your stations missing, please let us know. Thanks so much for your patience during this process. Pandora Update 10/20/19: Hi everyone! We're aware of an issue currently affecting some of our listeners where their stations are missing when using their computers. Our engineerings are currently working on a fix for this issue. We've passed this information along and will be providing updates in this thread as we receive them. Thank you for your patience.

AlyssaPandora · ‎10-20-2019

@Gray3z @jhindman @bonnen @djalvarez925 @jimp11144 Sorry for the continued trouble with your stations missing from the web. I understand how frustrating this must be. Our engineering team is currently working on a fix for this issue. Please keep an eye out on this thread for all updates on this. Your patience is appreciated!

AlyssaPandora · ‎10-20-2019

@JZ909 @Lynnecw @hmichel9 I completely understand how frustrating this may be. Have you tried updating to the newest version of the Pandora app to see if that helps? If you still have issues after updating, please pass along this requested information so that I can share it with our engineering team.

AlyssaPandora · ‎10-17-2019

Welcome to the community, @djalvarez925 @bonnen. I've reported this from my end, and our engineering team is currently looking into this. Your patience is appreciated!

AlyssaPandora · ‎10-17-2019

Thank you! @Hijo0108 This info has been passed along to our engineering team. Your patience is appreciate while they look into this.

AlyssaPandora · ‎10-17-2019

@WesO At this time, I would recommend contacting Apple Support here for more info regarding the error message you’re seeing when you attempt to update the Pandora app on your iOS device. If you're able to, please feel free to let us know the outcome as other listeners may run into this issue in the future.

AlyssaPandora · ‎10-17-2019

Thanks for sharing that info, @WesO. Do you have automatic updates turned on? Does this error message pop up when you attempt to update any other apps on your device? Did you have a different Apple ID in the past where you downloaded the Pandora app? Let me know what you find out.

AlyssaPandora · ‎10-17-2019

Hi there, @AnalogCanavity. You can find all supported devices for Pandora here. Other options include using Bluetooth, Chromecast or Apple AirPlay to stream your tunes depending on your device. Thanks for posting in the community! 🎶

AlyssaPandora · ‎10-17-2019

Hi @APB070192-! Thanks for your post. Would you mind running through these steps here to see if it helps with your issue? If you still have trouble after those steps, please provide more info about your experience: Could you clarify whether you're able to skip any tracks on any given station? Are you receiving any error messages when you attempt to skip? Let me know how it goes.

AlyssaPandora · ‎10-17-2019

@Hijo0108 @CPhT92 Thanks for providing those details. Would you mind telling me more about your device and your experience? Device & Generation: (e.g. iPhone 7 Plus, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or 3G/4G (cellular data) when this is happening? If you are using a bluetooth device when this happens, what is the make and model of that specific device? Let me know.

AlyssaPandora · ‎10-16-2019

Hi @Hijo0108. Welcome to the community! Are you using a bluetooth device (such as headphones) when this happens? Also, have you tried our troubleshooting steps for iOS devices? If not, please try the steps listed here. Let me know how it goes.

AlyssaPandora · ‎10-16-2019

Hi, @WesO! Have you already uninstalled / reinstalled the Pandora app? Are you able to capture a screenshot of the error message you're seeing? Let me know.

AlyssaPandora · ‎10-16-2019

Hi there, @bcresswell13! The media keys (volume, play/pause, skip) on your keyboard can be used to control playback on the Pandora Desktop app. You can also select Controls at the top of the Mac menu bar, for the Pandora app, to review all Keyboard shortcuts available when the app is in focus. Here's a quick list: Play/ Pause: Space Skip Forward: ⌘→ Skip Backward: ⌘← Shuffle: ⌘S Repeat: ⌘G Thumb Up: ⇧⌘↑ Thumb Down: ⇧⌘↓ Items will be greyed out when playing a source that does not support that command. If your computer is upgraded to macOS Mojave and you are having trouble using these shortcuts, please use the following steps to ensure the app has access. Open System Preferences Go to Security & Privacy. Click Accessibility. Ensure the box next to Pandora is checked. Hope this is helpful.

AlyssaPandora · ‎10-16-2019

@Knk333 Thanks for your post! What is the make and model of your device? Are there any error messages popping up? Let me know.

AlyssaPandora · ‎10-16-2019

Hey, @Hi-Tecq! Thanks so much for your post. I checked in with someone from our User Support team, and it looks like you are currently upgraded using a gift card. With the gift card you redeemed, you weren't required to enter any payment information. At the moment, it's not possible to renew a gift. You would need to purchase a new gift card, or gift subscription in order to continue with Pandora Plus after the expiration of your current gift. That being said, the notices you are seeing may be a reminder to let you know that your gift subscription is about to expire. However, there is also no payment info associated with your Pandora account. Hope this helps!

AlyssaPandora · ‎10-15-2019

Hi @Marialconnors! My two favorite modes are Discovery and Artist Only to fine-tune my stations. You can also check out this great article about modes here. Enjoy!

AlyssaPandora · ‎10-15-2019

Hi @Davepanda! I moved your post to this thread to keep the community organized. Thanks so much for your feedback about this particular ad. As I'm sure you can imagine, there's a natural tension between valuable ad space and the integrity of the listening experience. Our objective is to do our best to balance these, but it's something that we'll be working at for a long time to come. Also, feel free to check out my post about advertising on Pandora here. See ya around the community!

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RESOLVED 10/20/2019: Missing Stations on the Web

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