I’ve found if I unplug it when decided not to work. That seems to work.  Hope it helps.   Michelle  ... View more

I checked all of my stuff and even deregistered the unit and then pandora, apple music, and Spotify with the same results.  I’m thinking Amazon doesn’t want other programs’ music on it.   Michelle G. ... View more

That’s the only thing I can think is because I tried apple music and Spotify with the same results.    Michelle G. ... View more

I have been have the same issues and tried the multiple “fixes” to no avail.   This is ridiculous.    ... View more