Account: Not receiving password reset email

[Koebel8]

Currently having the same issue unable to receive a reset password email

[AdamPandora · Accepted solution]

@Koebel8 Please check your junk/spam filter to help ensure that the password reset email isn't getting filtered out.

In the meantime, our support team has informed me that they will be sending you a separate message via email to the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

[Bvstl22]

How come I’m not receiving my reset password email? I was signed out during the iOS update. I haven’t received a reset password email and I’ve checked spam and junk folders. 

[AdamPandora]

@Bvstl22 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[YaimaM]

Hi I am also having the same issue. I did the IOS update on mobile and got logged out. I’ve tried to reset my password countless times and it just does not come through. I ended up having to make a separate account to post on here. Please give advice on the issue

[AdamPandora]

@YaimaM I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[CJV50]

I seldom need to sign into Pandora. But I am being asked to do so today. My email and password should be correct. I tried to change the password  I’m not getting an email to change my password. It’s not in Junk or anywhere I can see. And I have not blocked pandora in email that I know of. So now what?

[GeraldPandora]

Hi @CJV50 👋

I've moved your post onto an existing thread under Not receiving password reset email.

In addition, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Rmay2006]

I am having the same issue! Today, I was somehow logged out and Everytime I tried to reset the password, I’d never receive an email! Help!!!

And I had to Create a new sign on just so I could post on here! I’d love to get my stations and sign on back! 

[AdamPandora]

@Rmay2006 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Mtsmith]

Hello, I also am not receiving password reset email. Made a separate account to post this after having checked all my junk/spam folders in several attempts

[AdamPandora]

@Mtsmith I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[thorburnte]

Need help with the pw reset email for my daughters account. Pandora has only sent one email successfully to her account. Case #: 04302966

[AdamPandora]

@thorburnte I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[Abraxtona34]

Hello I have checked my spam folder for weeks & I’m not receiving the password reset link. I actually receive all the other marketing emails from Pandora.

[AdamPandora]

@Abraxtona34 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[RollinsW]

I'm having  problems  receiving a reset  for my password 

I have a new phone and forgot the password  , It want go to  spam  or folder  what can I can do 

[AdamPandora]

@RollinsW I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[marshallsade]

Password reset in not in e-mail or junk  sites. HELP, please !!

[AdamPandora]

@marshallsade I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!