While response times might be slightly delayed during the holidays, we're still here to help. Thank you for your patience, and may your holiday season be filled with joy and the music you love.
I'm having some difficulty accessing my account. I unfortunately didn't record my original user name. but I'm sure of my password. When I requested a reset it does not turn up in my email or my spam file. I recently received an update email from William so I know you have my correct email address.
A new account was created to type this, the account linked to xx@ is not accepting the password, the password reset email is not in the junk/spam folder nor the inbox. The radio that I'm missing is thumbprint because it has been created over the course of last 15 years! What support has helped solved this problem? The other threads have pandora support team involvement, is that the only option?
I need assistance. I had to create this account to leave message, my other account is not getting my reset password email and it is not in my spam/junk folder. This has been going on for a while. Thanks
I can log into pandora on the web but not on the app, tells me incorrect email/password yet it works on the web version. Also cannot get it to send me a reset password email. What the heck?
I was logged out my account. Have been unable to log in, and try to reset password but not getting the email. Yes, I’ve checked spam folder and trash folder and did searches for “Pandora.”
I am also not receiving my password reset email. It is an old email address but I am still able to access and do not see the email anywhere, including Junk/Spam folders. I created a temporary profile with my current email address to listen in the meantime, but my profile with my old email address is the one I have Premium for. Can a support ticket be opened to reset my old email address profile and allow me to change it to my current email address?
