Currently having the same issue unable to receive a reset password email
Many thanks !!
Same issue. For weeks now.
Stop telling me to check my spam folder, i'm not an idiot.
I paid for premium and now im locked out. This is unacceptable.
Someone need fix this issue PROMPTLY
@babyUFO I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
I'm having some difficulty accessing my account. I unfortunately didn't record my original user name. but I'm sure of my password. When I requested a reset it does not turn up in my email or my spam file. I recently received an update email from William so I know you have my correct email address.
@mofteg I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
Hello,
A new account was created to type this, the account linked to xx@ is not accepting the password, the password reset email is not in the junk/spam folder nor the inbox. The radio that I'm missing is thumbprint because it has been created over the course of last 15 years! What support has helped solved this problem? The other threads have pandora support team involvement, is that the only option?
K
Moderator Edit: Removed Personal Info
@missingmusic I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
I need assistance. I had to create this account to leave message, my other account is not getting my reset password email and it is not in my spam/junk folder. This has been going on for a while. Thanks
@Music77 I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
Same issue here…
I can log into pandora on the web but not on the app, tells me incorrect email/password yet it works on the web version. Also cannot get it to send me a reset password email. What the heck?
@Acsunny4 I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
help.
I was logged out my account. Have been unable to log in, and try to reset password but not getting the email. Yes, I’ve checked spam folder and trash folder and did searches for “Pandora.”
@Fleadoctor I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
I am also not receiving my password reset email. It is an old email address but I am still able to access and do not see the email anywhere, including Junk/Spam folders. I created a temporary profile with my current email address to listen in the meantime, but my profile with my old email address is the one I have Premium for. Can a support ticket be opened to reset my old email address profile and allow me to change it to my current email address?
Moderator Edit: Removed Personal Info
@teenskis I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
I am listening on Firefox on a laptop. Pandora is not sending to my hotmail account to change my password.
Hey, @karenykarl. 👋
Sorry for any trouble you've experienced. I moved your post over to this existing thread: Not receiving password reset email
Our team will reach out via email to offer further assistance since this involves your password and email address.
If you haven't already, please check your junk/spam folder to help ensure that the password reset email isn't getting filtered out.
Thanks for your patience during this process. 🎧
Where is the link email?
Need password reset.
@wcoriolan995gm I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
I am having this same issue.