While response times might be slightly delayed during the holidays, we're still here to help. Thank you for your patience, and may your holiday season be filled with joy and the music you love.
I've escalated your post to our User Support team for further help. Someone from our team with reach out via the email address associated with your Pandora account. Be on the look out for their reply.
I seem to be having a problem with another account that uses an aol.com email address. NO Pandora emails are ever received by the AOL account. As a result, cannot reset the password.
Sorry to hear that you're having trouble with this, @roviecho. Thank you for bringing this matter to our attention.
I've created an email support case for you since this involves your password. Someone will reach out to you via email to help further. Please be sure to check your spam / junk folder if you don't receive their message soon. 📬
I have created a support ticket recently, but I have been having this issue for a long time now. Have not been able to receive the password reset email.
Edit: It's not this account, I just made a new one to send this.
My Pandora seems to have been hacked. It started rapidly changing songs without me doing anything. I also am not receiving the email to change my password. My old password does not work.
Music changing rapidly on your computer could be a browser related issue.
In the meantime, I've escalated your issue to our team. An agent will reach out to you via email soon to offer further assistance with resetting your password and ensuring the security of your account. Please be sure to check your spam folder to make sure it doesn't end up there. 📬
