Buffering endlessly. For days!

[Beckyt]

Why is my Pandora plus plan buffering. Lately I can’t connect to music at all. It says “your music will be right back, buffering “. Going on 3days. I’m paying!

[AdamPandora · Accepted solution]

@Beckyt Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Can you provide me with a screenshot of the buffering message you're seeing?

Thanks for working with me on this. 🤝

[lorantd]

Same for me. Paying, good internet connection (speedtest 300mbps), using website. Bottom right corner on website constantly shows "Buffering..."

[AdamPandora]

@lorantd Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of the buffering message you're seeing?

Thanks for working with me on this. 🤝

[Beckyt]

What I had to do was ‘reboot’. Turn off your phone for a couple minutes, and sometimes I have to do that to my wifi module too. Then turn them back on. It worked when nothing else helped. I understand how frustrated you might be because Pandora didn’t offer much help. I so hope this ‘fix’ works for you too. A drag when you can’t play your music that you’re paying good money for. Good Luck

[12Cachao]

I have not had any service for three days and unfortunately for me there is usually no one to speak with.

How can this dilemma be resolved quickly?

[AdamPandora]

@12Cachao Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[mgr1980]

Accuradio!!!

[ml805]

I"ll try that.  Unfortunately I can't do that when I'm driving and I've had two days of buffering while driving.  Frustrating! 

[tiffanidawn2002]

Mine is doing the same thing, paying as well

I have rebooted my computer. Windows and cleared cookies and accepted cookies. and still dealing with the buffering

Moderator Edit: Merged comments

[AdamPandora]

@tiffanidawn2002 Could you tell me a bit more about what is happening? 

1. If you are on a computer, are you listening from:
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

[BruceLee]

Give me back the service and I'll do your job for you.

[AdamPandora]

@BruceLee I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.