My collection is missing after logging back in

[peterraboin]

No. This did NOT work... Any other solutions? How about Restart my computer? Any brilliant ideas like that? I lost 7 years worth of saved stations. WHAT is going on!!???

[CervejaSC]

I tried using my account today and I was logged out. When I logged in all my stations were gone. I know I’m in the correct account because when I go to my account page it is my paid account and it lists some of my stations as “favorites”. Any way to get my stations back?

I logged out and back it and it did nothing. I logged into someone else’s account and then back in and they all came back. Hope this helps someone in the future.

Moderator Edit: Merged comments

[AdamPandora]

@CervejaSC I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AndyR]

My pandora stations are missing after i got logged off on my iphone. 

[AdamPandora]

@AndyR I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[RubyRedNurse]

I have been a member of Pandora subscription for over 10 years and for some reason today when I open Pandora, it asked me to login which I’ve never had to do  before   and my entire playlist Collection has been wiped. My subscription renewed successfully back in March and there’s been no email notification from Pandora stating my account is closed and my app doesn’t require an update. What gives?

[AdamPandora]

@RubyRedNurse I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[VAN2]

I logged out and couldn't remember my password and changed it. I logged back in and I don't see my songs! I said something about if you log out, you have redownload them, but I don't know how....😭😭😭😭

[AdamPandora]

@VAN2 It looks like the account associated with your community profile was created for the first time today.

Your original account is likely registered under a different email address.

I recommend signing out of Pandora, and then signing in using that other email address if you remember what it is.

In the meantime, I have also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Mindnificent]

I got logged out of my account I logged back in and all my playlists disappeared. I tried deleting app. Restarting phone etc. I think it has something to do with my Apple subscription. Logged out,  logged in nothing works 5 years of list gone 😕 Can someone please help thank you 🙏 

[AdamPandora]

@Mindnificent It sounds like your original account may be registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Mindnificent]

All my music is gone after my pandora app logged me out . I logged back in and now my music is all gone 5 years of playlist. Can someone please create a ticket for me thanks 

[AdamPandora]

@Mindnificent I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[setnavrec19]

Not sure if someone is still working tickets for lost playlist and collections. Funny enough when I logged back in a year ago or so I lost all my playlist but my google speaker still has access to them. Can someone help me recover my old stuff?

[AlyssaPandora]

Hey there, @setnavrec19. 👋

Thanks for visiting the Pandora Community!

I've created an email case for you so that someone from our support team can try helping you locate your original account. Please be on the lookout for the email soon. 📬

Thanks for your patience during this process. 🎧

[Clippert1]

I opened my Pandora app on my phone this morning and wanted to re-start my premium subscription.  Once I entered my payment information,  I also updated my email address to the one I currently use (the one that was on the account I still have but stopped using about a decade ago). When I re-opened the app, everything was gone.  Songs,  stations, Playlist, everything.  That's literally 15 years worth of collecting music completely gone.  Please tell me there's a way to recover this.....

[AdamPandora]

@Clippert1 It looks like you recently created a brand new account.

Your original account is likely still registered under your old email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Clippert1]

I made a new account with a different email address for my daughter to
use. That is not the account I am talking about. My television is still
logged in and able to access my old stations and playlists. I have tried
several times logging into both accounts on my phone. Both apart to be
completely empty.