Trouble changing password

[mangum0162]

Why I cannot change my password? Please help!!!

[AdamPandora · Accepted solution]

@mangum0162 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[ckiehl54]

Please have them direct their reply to xx.  My former email address xx shows up on the dark web and I am changing everything over to the icloud.com address.  Plus I never remembered even having a  password for Pandora and I always left it open.  Please advise.

Moderator Edit: Removed Personal Info

[AdamPandora]

@ckiehl54 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[egerthe]

Can I get the same help? Want to change my old insecure password.

Thanks

[AdamPandora]

@egerthe I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Yoda14Me]

I would also like to change my password.

Please advise. Thank you!

[AdamPandora]

@Yoda14Me Check out this thread for instructions on how to reset your password: How to reset your password

If you run into any issues, please contact our support team for further assistance here.

Thanks for being a part of the Community!

[Metalball]

I also need to change my password 

[AdamPandora]

@Metalball Check out this thread for instructions on how to reset your password: How to reset your password

If you run into any issues, please contact our support team for further assistance here.

Thanks for being a part of the Community!

[Rembo]

I can’t remember my password and when I click on change password, nothing happens — it returns to the opening page to click on change password. This is a nasty setup — most have a way of saving the password on my computer, and can be called up with a click. I have not been able to use Pandors for many weeks because of this and I need to get it straightened out now. I have changed my physical location last month, but I doubt that caused the problem. Pandora needs to smooth out and simplify all the various aspects of being a member. Thanks for your help?

[Rembo]

Wow. After I finished the too-long complaint, I zipped right in! Don’t know why or how, but I’ll take it!

[MariaPandora]

Hi @Rembo!

I'm glad to hear you were able to log into your Pandora account.

Please let me know if you have any trouble with this again.

[JT10]

When my wife accepted my invite for the Family plan she entered my account information on accident. When she went back to create her own account it said; “This email address is already connected to a Pandora account. Log in instead?” When she tries to Login and chooses, Forgot Password, she never gets a “reset password” email, so she can’t cancel that account because she can’t log in to it. Help please.

[MariaPandora]

Hi @JT10 , I moved your post to a thread related to your issue: Trouble changing password

Also, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!