Android: App crashes when toggling offline mode

[scQue814]

After some glitchy behavior (random auto-playing, even when off; battery drain) I decided to un-and re-install the app--figuring there was a buggy update at some point. After launching the re-installed app, I went to settings to fix the preferences. When I attempt to enter the "Offline Mode" section to toggle off the Offline option, the app crashes before the screen can even fully load. I can see that Offline mode is engaged (which I do not want--due to storage issues). Can Pandora please set Offline Mode to off as a default please?

Not just for me, but for all users... so that each user can decide how much storage space they are will to sacrifice!

And can you please turn it off for me now, until you get this fixed?

Thank you!

mod edit: changed title for clarity

[AlyssaPandora]

Hi there, @scQue814. 👋

Thanks for reporting your experience, and sorry to hear that.

As long as you have service, it should be online, and it will automatically be set to "off" by default. That being said, I can share this with our tech team. It's helpful to know the follow details:

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version (If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): 
• If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help with this. 🎧

[scQue814]

Model: Ulefone Power Armor 16+
Carrier: Mint Mobile (via the T-Mobile network)
Android: 12 (5Mar23) MOLY.LR12A.R3.MP.V220.P19,MOLY.LR12A.R3.  MP.V220.P19
Pandora: 2404.1 (Android-Tuner 24011009)

Appears during both wifi- and cellular-streaming. 

Yes, offline mode should ALWAYS be set to OFF by default, as not everyone has the storage capacity for offline stations--nor should they be expected to!  Turning on the offline mode should be a conscious privilege, not a default. 

[AlyssaPandora]

Thanks for your valuable feedback and for providing those additional details. I've shared this information on an internal ticket with our tech team. We appreciate your patience as we navigate this process. 🎧