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Android: Pandora Voice Search Does Not Respond to Commands

MusicFan78989
Underground

All of a sudden, voice search has stopped working. It will respond to, "Hey, Pandora" and open the search screen. When I speak, "Play...", the microphone icon pulses to the rhythm of my words, showing that it hears them. But nothing else happens. Then it usually returns back to the homepage. Yesterday, it crashed and restarted instead.

This is the same non-response, whether I am using wifi or cellular. 

I have double checked that the app has permission to use my mic and the voice search is on (again, this started on its own, without having made any changes). I tried clearing all the app's data, updating the app, completely uninstalling and reinstalling, and double-checking it can run in the background without optimizing the battery. I just cleared out more memory on my phone too.

Still no change. Texting and emailing support just sends me back the same response on how to turn on Voice Search. It's on. I never turned it off. Now what?

Moderator Edit: Edited title for clarity *** I'm so mad that a moderator changed my title to "Not responding to Hey, Pandora. IT IS RESPONDING TO "HEY, PANDORA". THEN NOTHING HAPPENS. This is exactly the  obtuse support problem that led me to post this comment. I keep saying, over and over, to every support person, that the voice search will open but then it does not search anything. I keep getting back the same gibberish on how to turn on voice search. SEARCH IS ON. IT DOES NOT WORK.

Labels (1)
47 Replies

jfixoye
Underground

I've had the same problem and just discovered that it won't work when I'm using my Verizon data but it will work if I'm using Wi-Fi. Can this be fixed? I rarely use Wi-Fi on my phone. Thanks.

It only happens when I'm connected to Cellular data. Everything works fine when I use Wi-Fi. Hope you can fix this because I mainly use cellular data.

Moderator Edit: Merged posts

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TannerPandora
Moderator
Moderator

Hi @jfixoye 

Welcome to community!

Thanks for posting your experience. The information you shared is very helpful as our teams continue to investigate this issue. I've made sure to pass this along.

We appreciate your patience in the meantime.


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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Nicki9252
Underground
He's right! It has been working consistently on wi-fi. Cellular has been a
no go. Hope we get some compensation for the last several months of
tolerating this issue and still subscribed.
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chz5150
Underground

Mine wasn't working on wi-fi, but after seeing these posts I checked and it is working on wi-fi now, but wasn't before. Only updates that I have noticed have all been Google.

JasonZitt
Underground

It appears that pandora has no interest in customer service or support.  I opened this case several months ago and it has been ignored by their support team. 

They contacted me zero times 

I suggest everyone cancel service. 

chz5150
Underground

I spoke too soon. Now it--doesn't--work with wi-fi, or cellular data.

I think it's these bull**ahem** phones. They only work when you spend a ton of money on a new one. I say we should boycott Smart Phones.

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Awwcool22
Underground
Nope, I've got a Pixel 8 Pro. Voice Commands in Pandora isn't working.
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SirMatthewKBE
Underground

I tried to get mine to work via wi-fi and that was a no-go, too.  There WAS an update for Pandora but it didn't fix anything.  The last response to my support ticket was that they would forward my info to someone, I think developers.  That was at least 10 days ago.  

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Tbizzlecomo
Local Performer

I am also having this issue.  I sent in a ticket and my response was a generic copy and paste of what I did in the chatbot.  My voice assistant does work over WiFi but not cellular data.  But since I only use Pandora in my car it makes it useless.

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JasonZitt
Underground

Same exact thing. Reported 4 months ago with no support and a price hike.

Switched services. 

Awwcool22
Underground

Looks like Pandora couldnt care less. Cancelled my subscription after being a subscriber for over 20 yrs.

SirMatthewKBE
Underground

I know, it's very upsetting.  I have not heard a thing since I submitted the additional technical information.  They released an update but it did absolutely nothing.  

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pjess1969
Local Performer

I am having the same issue. Has anyone found a fix yet?

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Tangobug
Local Performer

I have the same problem.  AlyssaPandora acknowledged ( is she AI?? ) but offers no hope of a fix soon.  So, I will be cancelling Pandora ( which I have loved ) and subscribing to another streaming service which I am researching now.  Amazon ?  Google Play ?  Any advice from you ?

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Overlyconfused
Local Performer

I've been having the same issue for 3 months and I'm about to cancel my subscription. I actually really enjoy using Pandora and its really annoying because when I'm driving I cannot always choose a song and I would rather have it literally pick up my voice and go to the song or the band that I want to hear rather than me having to go through a bunch of lists and then find the exact song that I want. This is supposed to make our lives easier to be able to choose a song while we're driving and now it is become dangerous. Pandora needs to fix this issue we pay too much for it to not work. I might as well just use the free subscription at this point.

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JasonZitt
Underground

I switched to youtube music.  You have to hit the mic button and i miss my play list but it does work and im sure ill get used to it.

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MusicFan78989
Underground

I did reply back. They sent the same AI generated gibberish that didn't answer my question. The search spontaneously started working again, and now it's stopped.

A couple months after posting (and hearing nothing back from my support tickets), it spontaneously started working. Now, just as mysteriously, it has once again stopped. 

mod edit: merged comments
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mchesley
Local Performer

Since about January the app in my Samsung Galaxy S10+ will respond to "Hey Pandora" but nothing after that. The microphone image will pulse as if it is "hearing" but nothing will happen.

There have been several updates since then but the problem still exists.

I have seen a wide variety of Android devices reporting being affected by this.

Hands free selection of music while driving is the number one reason I have Pandora. 

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nexusphasergirl
Local Performer

Hello! I have the Android A51 and I never had this issues with Motorola. "Hey Pandora" works, but it will not hear my voice and recognize I am asking it to play a song. 

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Cody7
Local Performer

Having the exact same issue with my S21 ultra for about 4 months.  Saying Hey Pandora opens the assistant, the mic pulses to my voice then nothing and it closes after a few seconds.  About to cancel my subscription if this isn't resolved soon.  A core functionality isn't working and they don't seem to be able to fix it judging from all the other people in this thread having the same issue....

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