Android: Playlists are missing in app but appear on other devices

[Jessa188]

Yes I'm having the same issues. Getting ready to delete pandora, I pay to much for this headache 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Jessa188 What are the names of some of your playlists that are missing?

Let me know.

[Jessa188]

It's easier to say which ones DO show up. Mommy's playlist and Christian Songs are the only ones that show up on the app. and until today only Mommys playlist was showing up, but I haven't connected to my car to see if it shows up there. I have signed out; deleted and readded the app and nothing is working. 

This is getting ridiculous, still no fix for the "Sorry, this playlist is no longer available" error. 

• Model: Galaxy S23
• Carrier: Verizon
• Android version (Settings > About Phone): SM-S911U
• Pandora version: 2411.1.3 (android-tuner 24111301)
• Are you connected to Wi-Fi or cellular data when this is happening? Both

Moderator Edit: Merged comments

[Trevor1]

That message for a specific playlist or all of them?

[AdamPandora]

@Jessa188 I moved your new message back into your original post.

To clarify, it sounds like you are experiencing two separate issues:

1. Not all playlists are appearing in your collection
2. An error message appears when you attempt to play a playlist

I'm happy to help look into this further.

Not all playlists are appearing in your collection:

You mentioned only Mommy's playlist and Christian Songs are appearing in the app.

I took a look at your account on web, and the following playlists are showing:

Can you please send me a screenshot of what you are seeing on your end?

---

Sorry, this playlist is no longer available error message:

To clarify, does this error message appear when you attempt to play a station or a playlist? 

Can you please try reproducing this, and then provide me with the name of a station/playlist you were attempting to listen to when the error message appeared?

Also, can you please send me a screenshot of the error message you're seeing?

Thanks for working with me on this.

[Jessa188]

Issue 1: Only 2 playlist show up on the app and it only shows up as Christian songs and Mommy's list. 

Issue 2: In the app I go to my collection from the for you tab and it shows Sorry, this playlist is no longer available. 

[AdamPandora]

@Jessa188 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps one more time: Troubleshooting for Android Devices

If this does not resolve either issue, can you please send me two screenshots:

• A screenshot of your collection when sorted by Playlists
• A screenshot of the error message when you are in the For You tab

Thanks again for working with me on this.

[Jessa188]

Done and now none of my playlist are there, this is just great.

[TannerPandora]

Hi @Jessa188 

I checked your account on web, and I can see 6 playlist from a web browser. So this seems to be localized to your Android mobile.

If your playlist are still not appearing on your mobile device, please manually log out of the app, and then log back in. Let me know if they come back or not.

Thank you!

[Jessa188]

I did this and replied back via email. Now all my playlist are gone. 

[Jessa188]

Nope, I have done that multiple times and uninstalled and reinstalled it. I will say that 2 came back this morning but the same 2. Still shows "Sorry, this playlist is no longer available" I can click Ok and it shows 2. Mommy's list and Christian Songs. I try to create a new one and nothing. I want my playlist back. 

[AdamPandora]

@Jessa188 Thanks for providing that info.

I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!