Android: Songs missing on new albums soon after release

[abisai_aguilar7]

Hi, I don't know if anyone else has encountered this issue but everytime someone drops a new album, almost half of the songs are always missing and I have to go to the search and find every song individually and play it. Please fix this it's really annoying.

[AdamPandora]

@rookiyb I tested this on my end, and added that album to your collection:

Can you please send me a screenshot of what you are seeing in the app?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this.

[rookiyb]

 

Here you go! Thanks

 

[AdamPandora]

@rookiyb Thanks for sending that over.

Can you please try signing out of Pandora, and signing back in to see if that resolves the issue?

Thanks again for working with me on this.

[rookiyb]

 still showing a few of the songs

[AdamPandora]

@rookiyb To clarify, did you already try signing out and signing back in?

If so, my last recommendation would be to run through our suggested troubleshooting steps: Troubleshooting for Android Devices

If the full album still does not show after signing out/back in and running through the troubleshooting steps linked above, can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

[rookiyb · Accepted solution]

I signed out and restarted my phone, then signed back in and it is working now! 

Thank you for the help! 

[AdamPandora]

Happy to hear it, @rookiyb.

Enjoy the music!