Android: Songs out of order when creating new playlist from entire album

[wisepeppy]

I discovered in the Android app if you add an entire album to a playlist and create a new playlist as part of that operation, the songs go in all mixed up out of order. Only by adding the album to an existing playlist will they go in in the right order. The attached screenshots show an album going into a new playlist out of order.

 1 - the album2 - add it to playlist3 - new playlist4 - songs out of order in playlist

[TannerPandora]

Hi @wisepeppy 

Thanks for posting your experience! Definitely odd. I haven't seen this before. I'm going to go ahead and report this to our engineering team.

Can you please share some info about the mobile you're using:

• Make and model of your phone:
• Android OS version:
• Pandora version:

Thanks for your help!

[wisepeppy]

Google Pixel 3

Android 12, build SP1A.210812.016.C1

Pandora 2407.1.1

[AdamPandora]

@wisepeppy Thanks for providing that info.

I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!

[wisepeppy]

I have a Playlist that's been edited, and when I click Play on the playlist, the playlist loads into the 'now playing' list as an older version of the playlist.

The attached screenshots illustrate this, as well as another issue... the reason the playlist was edited was because of the other issue, which is when adding an entire album to a new playlist, the tracks go into the playlist all out of order. The workaround is to create the playlist with dummy tracks, then add the album you want, and then delete the dummy tracks.  In my case, the dummy tracks were an album that went in all out-of-order, and I've deleted those tracks off of the list, leaving only the in-order tracks on the playlist.  When I play the playlist, though, it loads in the version that has the out-of-order tracks still there at the beginning of the playlist.

The last screenshot illustrates the disconnect between the playlist and what gets loaded into 'now playing' - you can see that "Prove to You" is the song currently playing in the player, while the playlist shows "Family System" as the actively playing track - they're both the 12th song in their respective 'list'.

I loaded up the desktop app, and it still had the old version of my playlist. I re-edited the playlist there to remove the duplicate tracks, and that seems to have fixed the issue on my phone... which is weird. Is the state of my playlists somehow tied to my installation of the desktop app? I created this Playlist in the mobile app. I feel like the issue is that changes made in the mobile app aren't syncing to the 'cloud' correctly - I've edited playlists only to have the playlist revert back to an older state before.

The playlist...when played.Disconnect in what is currently playing between playlist and player.

Moderator Edit: Edited title for clarity

[AdamPandora]

@wisepeppy I moved your post back into the original thread you created for this issue: Android: Songs out of order when creating new playlist from entire album

I can assure your that your feedback was passed along to the appropriate parties.

In the meantime, I recommend creating your playlists via the desktop app or web to avoid this issue.

Thanks for being a part of the community! 

[wisepeppy]

Ok, but the recent post was a different issue. It just happens to also show the the first issue as well. Issue 1 is tracks go into a playlist out of order when creating a new playlist from an entire album. Issue 2 is that revisions to playlists aren't syncing or something, and when playing a playlist it loads an older version of the list into the player. 

[TannerPandora]

Hi @wisepeppy 

Do you see this this happening across device, like Android, web and desktop? Or just on your Android?

If it's just your Android, could you try signing out and back into the Pandora app. Wondering if the re-sync will help push the changes through. Keep in mind, if you have any offline content, these will need to be re-downloaded.

[wisepeppy]

Both of the issues seem to be specific to the Android app.  I verified that the mixed-up new-playlist issue (Issue 1) only happens on the Android app - it does not happen using Chrome browser on my phone or PC, and it does not happen on the desktop app.  The old-playlist-version issue (Issue 2) I think is only an Android app issue, but I cannot verify that now, because fixing the playlist on the desktop app fixed that particular playlist on my phone - I'd have to hunt around to determine if there's another playlist that exhibits this issue to test it.

In testing Issue 1 on various platforms, I noticed that changes in one location promptly propagate to the other the other locations, except when the change is syncing from somewhere else to my phone (i.e. to the Android mobile app).  Changes made on my phone are immediately seen elsewhere, but changes made elsewhere do not update onto my phone until some 'event' occurs that seems to force a sync to occur.  e.g. on my phone I was seeing a bunch of playlists that I had already deleted elsewhere, and it wasn't until I created a new playlist on my phone that the deleted playlists finally disappeared off of my phone.

Issue 1 was originally observed and reported on my old phone, which was a Pixel 3. I've since upgraded to new Pixel 9 Pro, and the issue remains. I tried logging out and back in again, and Issue 1 remains, as does the issue of changes made elsewhere updating to my phone.

[wisepeppy]

I've completed the troubleshooting steps - everything but lowering the data rate, as it doesn't seem relevant. The mixed-up new playlist issue persists. 

My new phone is a Google Pixel 9 Pro, Android v15, Pandora v2411.1.3

[wisepeppy]

I tested issue 2 again and it's still present and repeatable. I made a new playlist in the Android app by adding an album. Then I added a second album to the playlist. Then I deleted all the tracks from the first album from the playlist. Then I played the playlist, and it loaded into the player with tracks from both albums present - all the deleted tracks were there and started playing. 

Edit: Some more detail on this: while playlists that I create on the mobile app on my phone are immediately available on the other platforms, the songs I deleted from the playlist on my phone are not deleted in the other locations.  The two-album playlist I made, and then deleted all the tracks from the first album, exits in the desktop app with both albums' tracks.  This behavior is inconsistent from one playlist to the next - other playlists, when I delete a track on my phone, the change is immediately reflected in the desktop app.

[AdamPandora]

Thank you for the additional details, @wisepeppy.

I've passed the information regarding your second issue to our engineering team as well.

We appreciate your patience in the meantime.