cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android: Transferring Downloads to New Phone

jmoe2go
Local Performer

I bought a new phone and my Playlist and downloads did not appear when I signed in to my account 

 

 

mod edit: changed title for clarity

Labels (3)
0 Kudos
1 Solution

Accepted Solutions

AlyssaPandora
Community Manager
Community Manager

Hi there, @jmoe2go. 👋

Thanks so much for posting about this.

Your offline stations and downloads are device-specific. For example, if you have offline tunes downloaded on a Samsung phone - your offline stations / downloads won't be the same on an iPad device. 

This also means with Pandora Premium, you would need to manually download your offline content again on your new device. 

If you're interested in having your downloads automatically restored, I would recommend checking out this existing idea. You can upvote this request by clicking on the  💙 icon.

++

Downloading with Premium:

Your three most popular stations (along with Thumbprint Radio) will automatically download for you to access in Offline Mode. If you have not yet added Thumbprint Radio, please let me know.

  • As a Pandora Premium subscriber, if you'd like to download content for offline listening, you can tap the icon with the arrow pointing downward.
    • This can be found on station, album and playlist pages, or, to download a track, tap the three dots on the Now Playing screen.
    • Keep in mind, this button will only appear for eligible tracks.
  • If you change your mind during any point of the downloading process, simply tap the download button again, and we'll stop and delete any downloaded content.
  • If you lose connection while downloading, we'll save your spot with your partially downloaded playlists, albums and stations. The next time you gain a signal, we'll attempt to complete the download process for you.

I hope this information is helpful. 🎧

Alyssa | Community Manager
Join the discussion in Community Chat
Check out: New community badges
Share yours: Q: What holiday song could you listen to on repeat?

View solution in original post

0 Kudos
3 Replies

AlyssaPandora
Community Manager
Community Manager

Hi there, @jmoe2go. 👋

Thanks so much for posting about this.

Your offline stations and downloads are device-specific. For example, if you have offline tunes downloaded on a Samsung phone - your offline stations / downloads won't be the same on an iPad device. 

This also means with Pandora Premium, you would need to manually download your offline content again on your new device. 

If you're interested in having your downloads automatically restored, I would recommend checking out this existing idea. You can upvote this request by clicking on the  💙 icon.

++

Downloading with Premium:

Your three most popular stations (along with Thumbprint Radio) will automatically download for you to access in Offline Mode. If you have not yet added Thumbprint Radio, please let me know.

  • As a Pandora Premium subscriber, if you'd like to download content for offline listening, you can tap the icon with the arrow pointing downward.
    • This can be found on station, album and playlist pages, or, to download a track, tap the three dots on the Now Playing screen.
    • Keep in mind, this button will only appear for eligible tracks.
  • If you change your mind during any point of the downloading process, simply tap the download button again, and we'll stop and delete any downloaded content.
  • If you lose connection while downloading, we'll save your spot with your partially downloaded playlists, albums and stations. The next time you gain a signal, we'll attempt to complete the download process for you.

I hope this information is helpful. 🎧

Alyssa | Community Manager
Join the discussion in Community Chat
Check out: New community badges
Share yours: Q: What holiday song could you listen to on repeat?
0 Kudos

JasonAlvarez
Local Performer

I just recently upgraded my cell phone, Both previous and newer cell phone are androids, both samsung.  I used Samsung Smart Switch to transfer Everything from the old phone to the new phone.  Pandora transferred Fine, but when I logged in, It had all of my likes and station's, but none of the songs I had downloaded previously.  I Spend a lot of time on airplanes. And areas with no reception, so I rely heavily on listening to my downloaded music, Through pandora, in offline mode. 

I Still have the old phone, is there A Way I can get the downloaded songs from there to my new phone without having to re-download all of them on the new phone one at a time?

Thank you for your time

0 Kudos

AlyssaPandora
Community Manager
Community Manager

Hey there, @JasonAlvarez. 👋

Thanks for visiting the Pandora Community. 

I moved your post over to this existing thread: Android: Transferring Downloads to New Phone

Your offline stations and downloads are device-specific. This would require you to redownload your offline content on your new device. 

Please check out the accepted solution for the thread. 🎧

 

 

Alyssa | Community Manager
Join the discussion in Community Chat
Check out: New community badges
Share yours: Q: What holiday song could you listen to on repeat?
0 Kudos