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Android: "Session Timed Out" error

Jonnyboylash3
Local Performer

The last month pandora has been glitchy. Doesn't let me skip song in car or on headphones half the time. Also it just stops working all the time now for no reason at all. Getting "can't connect to network" and "session time out" error messages. I use pandora like 10 hours a day. If this isn't fixed very soon I am canceling my premium, deleting app and switching to Spotify. 10.95 a month this app should always work smooth and it does not at all this past month 

 

mod edit: changed title for clarity

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2 Replies

AlyssaPandora
Community Manager
Community Manager

Hi there, @Jonnyboylash3. 👋

Sorry to hear that you're having trouble. I understand how frustrating this can be. 

Based on your message, it sounds like you're running into a couple of issues. The best place to start is with clearing the app data. To do that, I would recommend following these steps: Android Troubleshooting


Device Details:

Should the issues persist, I can report this over to our tech team on your behalf. It's helpful to know the following details: 

  • Model:
  • Carrier:
  • Android version (Settings > About Phone):
  • Pandora version:
    • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
    • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
  • Are you connected to Wi-Fi or cellular data when this is happening?

Let me know how it goes. 🎧

Alyssa | Community Manager
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Swag_Dragon
Local Performer

When are your team going to solve this extremely common, constantly occurring problem?  I have similar problems all the time and I do not want to have to clear the cache and data every freaking week. If I had just bought the music that I mainly listen to, I could just play it on repeat on a dedicated music player and avoid this problem entirely AND save subscription fees.

 

I like the recommendation algorithm.  That's why I use you over Spotify, but if this problem persists, the problems will outweigh the one, single advantage of your platform.

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