CarPlay: Playlists + Albums won't load

[krutsch]

I have also deleted and reinstalled the Pandora app. I am on iOS 18.2. I can play music, I can see my list of stations, but my Collection listing for Playlists and Albums is empty. So, I am browsing music using my phone when playing with CarPlay.

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @krutsch 

Welcome to community!

Since your experience is a little bit different than the previous thread, I've created a new one for you. I'm happy to pass this along to our engineering team for further investigation.

Are you connected to CarPlay with a USB cord or wireless?

Could you do me a favor and take a picture of what you're seeing when your playlists or albums don't load.

You can include pictures directly here on community. This is best done on a web or mobile browser, you won't be able to include pictures through the email notification you may receive.

Thanks for the help!

[JonathanPineda]

Hi Adam, 

 Jonathan Pineda here

Long term client and big fan. I too ma having syncing issues particularly with my Apple Carplay, the Thumbs Up music station in the app, does not display on the Dash when I am driving. Please advise as I would love to have access to all of my favorite tracks on the go. 

Thank you kindly, 

Moderator Edit: Removed Personal Info

[AdamPandora]

@JonathanPineda I moved your post over to this existing thread since it sounds like you are experiencing a similar issue: CarPlay: Playlists + Albums won't load

Can you please follow up with the information @TannerPandora requested in his message here?

Thanks for working with us on this.

[krutsch]

I have a similar issue, but it looks a little different on my 2023 Mazda MX-5.

Pandora version 2411.1, iPhone 16 Pro, iOS 18.2

I can connect the Mazda Connect Pandora app to my phone, and the app on the phone launches in Accessory Mode, and music plays, but I cannot use the Mazda Connect Pandora app to view stations (it just spins forever trying to load), nor can I pause, advance, or thumbs up/down.

Music plays, but no control over Pandora using bluetooth and Mazda Connect (i.e. built into the vehicle, NOT with CarPlay).

[AdamPandora]

@krutsch  I moved your new comment back into the original post you created: CarPlay: Playlists + Albums won't load

We'd be happy to help look into this further.

Can you please follow up with the info @TannerPandora requested in his message here?

Thanks again for working with us on this.

[krutsch]

Hi @TannerPandora 

I am using CarPlay w/ a USB cable, though CarPlay is also supported in my car wirelessly.

This is a hard thing to take photos of, as it happens sporadically. One detail I've observed: if I launch (or have open) Pandora on my phone before connecting to CarPlay, I see more failures to sync things like Playlists, Albums. If Pandora is not running on my phone and I start it via CarPlay, it seems to show everything in my collection.

Hope that helps!