CarPlay + iOS 18: 'There was a problem loading this content' error message

[Pandora]

Pandora Update (11/22/2024):

We appreciate everyone's patience, and understand that these issues around Apple CarPlay have been frustrating and disruptive to your listening experience in the vehicle. Our engineering teams have been working diligently to resolve this for all impacted listeners.

We're happy to announce that Pandora version 2411.1 for iOS should resolve the following issues with CarPlay:

• Listeners who experience trouble with stations loading in the Recent tab.
• Listeners who experience an error message "There was a problem loading this content".
• Listeners who experience loading issues with songs within a playlist.
• Listeners who experience the screen not automatically transitioning to the Now Playing screen.

We recommend manually updating to the latest version (2411.1) of Pandora by visiting the Apple App Store on your iOS device and using the below steps to update.

How to manually update apps on your iPhone:

• Open the App Store.
• Tap the My Account button or your photo at the top of the screen.
• Scroll down to see pending updates and release notes. Tap Update next to an app to update only that app, or tap Update All.

In some cases you may need to refresh the page in order to see the update. After updating to Pandora version 2411.1, please try Pandora with CarPlay again and let us know if you're still having trouble.

Please use your mobile device in your vehicle only when conditions allow and as permitted by applicable law.

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Pandora Update (10.10.24):

This thread has been specifically created for listeners who report receiving the error message "There was a problem loading this content" when connecting to CarPlay on iOS 18.

If you are receiving this error message, please post your comment within this thread. Comments posted here will be reported to an internal ticket investigated by our engineering team.

In the meantime, we ask that all listeners commenting to keep posts relevant to the thread and help us keep community a welcoming environment for all.

Updates will be posted as they are made available to the community team. Thank you for your continued patience. 

Note: This thread as been accepted as the Solution to mark the CURRENT STATUS AND STEPS. Updates will be provided in this thread as they are made available to the Community Team.

We appreciate your continued patience during this time.

[Riesendk]

Am still having the same problem as others in this thread, i. e., content won’t load error message.  iOS 18.1 and confirmed I have the latest version of Pandora.  Using wireless CarPlay in a 2022 F150.  I can get some of my stations to load but when I select a station in the list, a different station will load.  Also, when it plays the sound is terrible.  Have confirmed the sound issue is a Pandora problem.  

[tmyarb4]

The only difference is that I don't plug in, I use the wireless connection. Identical issue otherwise. 

[Everettus]

Greetings:

Same problem here. Did the troubleshooting steps, problem persists:

Iphone 13 Pro

IOS 18.1

Pandora Version 2409.1

Troubleshooting:

1. Logged Out of Pandora
2. Deleted the App
3. Hard reboot Iphone
4. Re-installed App
5. Logged back in

Same error - The was a problem loading this content:

Please assist. Its been sometime now, and no definite fix is available yet.

Thanks!!

[Everettus]

Greetings:

Having the problem above on Apple CarPlay on IOS 18.1

This is my unit and software data:

Iphone 13 Pro

IOS 18.1

Pandora Version 2409.1

Troubleshooting:

1. Logged Out of Pandora
2. Deleted the App
3. Hard reboot Iphone
4. Re-installed App
5. Logged back in

Error - There was a problem loading this content:

Please assist. Its been sometime now, and no definite fix is available yet.

Thanks!!

Everett

[G10375]

I rent about two cars a month, since iOS 18, every car I drive has this issue. Including my personal vehicles.  I see my stations, but can control only volume thru the car. Every thing else must be with the phone. The list of vehicles includes Genesis, Hyundai, Toyota and Nissan. In a variety of vehicles and trims. 

[Copter]

It’s been 2 months…when is this going to be resolved? Your customers are getting impatient!

[btngfn]

I am still having this problem. Any news on an update or a Beta Trial?

[KenX]

Unfortunately I have no inside track on a resolution. I am waiting like everyone else.

Thanks,

KenX

[Copter]

Nope
Sent from my iPHONE ProMax
16

[Marchman1963]

I can guarantee if I was a paid subscriber I would be expecting refunds for those two months and a credit going forward… But I am not so I will just continue to not so patiently wait. And continue to use other apps such as Amazon Music that seem to have mastered these scenarios well in advance.

[KenX]

Good to know about Amazon!

Thanks,

KenX

[Copter]

👍🏻
Sent from my iPHONE ProMax
16

[Marchman1963]

I am happy to report, that it loaded immediately this morning, still had to press the arrow on the right hand side of the screen to get my content info but I am hopefully optimistic that we are getting there. 

[btngfn]

Was there an update to Pandora or iOS 18?


Thanks!
Carl Shurboff

[Marchman1963]

I’m not aware of any updates just hopeful they are working on it behind the scenes or I’m just getting lucky today.

[Randa_bacole]

Update: Mine loaded last night without issues or my usual workaround. Will check again today!

Get Outlook for iOS<>

[tmyarb4]

iOS 18.1
Sent from my iPhone

[jrodrig3]

upgraded ios to 18.1. Remove Pandora app. Downloaded app again.  Still getting msg: a problem loading this content

[Smmitty17]

I am receiving this message on my Carplay

[Kinseycollard]

Mine loaded one time and then the next day it did not load. Still using my workaround in my Toyota. Pressing audio button on Toyota stereo, then choosing Apple CarPlay. This displays the current song.