PandoraLink w/ Android: Thumbing or skipping track crashes Pandora

[jsettecase]

This has been going on now for about 2 months or so, maybe longer. Whenever I'm running the Pandora App on my Ford Sync 3, if I Thumb Up a song, it crashed/closes the App. It doesn't matter whether I Thumb Up on my Sync 3 system or directly on my phone. I can change to another of my Pandora Stations without issues, but doing a Thumbs Up or Down kills the App. I have restarted my phone, but that didn't help. I have NOT uninstalled and reinstalled the Pandora app on my phone yet. I have resorted to just connecting my phone via Bluetooth and not selecting the Pandora app to listen to my music. Please fix this as I like to Thumbs Up tracks that I like. Let me know if you need more info from me. 

[TannerPandora]

Hi @jsettecase! Thanks for taking the time to post, sorry to hear this is happening.

I'm happy to pass this along to our engineering team. Can you let me know some details about your phone and vehicle:

• Model and year of your vehicle:
• Make and model or your mobile device:
• OS version:
• Pandora version:

Thanks for your help!

Use your mobile device only when conditions allow and as permitted by applicable law.

[jsettecase]

2017 Ford Fusion
Samsung Galaxy S21 5G model SM-G991U
Android VERS. 13
Pandora ver. 2308.1.1 (ON PHONE)
Sync 3 vers. 3.0 Build 20204

[TannerPandora]

Thanks for providing that information, @jsettecase. I've passed this along to our engineering team for further investigation.

We'll be sure to update this thread with any new information that is shared with the moderation team. Thanks for your patience in the meantime!

Use your mobile device only when conditions allow and as permitted by applicable law.

[jsettecase]

Tanner,

This problem is still going on. Any word from your engineering team as to a fix?

[bhoerter]

I am also experiencing the same issue with my Galaxy phone in my 2018 F150. This is extremely frustrating!!!!! 😞

[jsettecase]

I'm losing faith in Pandora. It is now May 2024 and this problem is STILL going on! Is anyone at Pandora actually working on this? I have tried clearing the cache, but no help. And the app has developed several other problems too:

Sometimes I can't pause or skip a track.

Sometimes when I turn off my car, it throws the sound back to my phone's speaker and the app must be closed in order to stop it. Pressing pause does not work. It does this with both our cars.

Sometimes when using my Bluetooth Headphones, I cannot pause a track and I must closed the app to get it to stop.

When first getting into my car hoping to resume Pandora, I get a message on my Ford Sync 3 display that says, "Cannot Repeat This Track" when I've done nothing but try to let it resume on its own. I have to close the app on my phone and reopen it to get it to work again.

[jsettecase]

For your reference this is Case #: 05089023. I recently received and email from Pandora Support stating, "Please update your Pandora app to version 2407.1.1, which contains this important fix." 

I uninstalled my previous version and reinstalled this new version. I have been using it in my car for about 10 days. So far, the sound hasn't thrown back to my phone when turning my car off and I appear to be able to 'Pause, Play, Skip' without problems. The phone app seems to restart playing when getting back into the car without the error msg. "Cannot Repeat This Track". However, now the Pandora app interface that used to show up on my Ford Sync 3 is undiscoverable. I can connect to my phone via Bluetooth and play Pandora, but even when trying to search for apps on my phone thru the Ford Sync system, it doesn't show up anymore. So there is still issues with this new 2407.1.1 version. I have yet to see if my Bluetooth headphones have any control issues. I hope to test this this weekend. I hope Support sees this msg. because you cannot reply to the email they sent me.

Jim

[TannerPandora]

Hi @jsettecase 

Thank you for your update. I have passed this along to our engineering team. Glad to hear that some of your experiences have improved.

To clarify, when you say you can't reply to the message that was sent out, does it say no reply or is the reply button grey out, or something else? The email you received from the Care team should have the capability of replying and I would like to make sure that an issue is not happening.

Thanks much!

[MrchicityJ]

I'm having this same problem with my 2023 Ford expedition with sync 4. If I like a song on either my phone or head unit Pandora crashes and I can't restart the Pandora app on sync. I have to use Bluetooth for the remainder of my drive. 

[jsettecase]

10/2024 Update: My Bluetooth headphones no longer have any control issues. I can start and stop playing normally. But My Ford Sync 3 system STILL will not discover the Pandora App. I can only play Pandora via the Bluetooth connection. Sigh....