Streamed Hours Not Updating in Community Profile

[CoolFan]

I have been streaming a collection of songs off of 1 album for at least 36 hours. I noticed today my stream count is stuck at 14 hours. I have tried restarting Pandora and clearing my phones cache - no change. 

Any suggestions on hot to get this synced?

[AdamPandora]

@CoolFan Can you please send me a screenshot of what you're seeing?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks for working with me on this. 🤝

[CoolFan]

Here's what I see from the My Profile page. 

Should I try signing in and out? 

Moderator Edit: Merged posts

[CoolFan]

Any suggestions? Was hoping to get this fixed this weekend when I have time. Thanks so much! 

[Nitrohead50]

My hours listened meter is broken it's been stuck at 39444 for over a month.

[AlyssaPandora]

Hi there, @Nitrohead50. 👋

Sorry to hear that you're having trouble. I was able to view your community profile and I see 39,697.

How are you accessing the Pandora Community when you see your music hours? I've included a screenshot of what I see. 

Thanks for your help with this. 🎧

 

[Nitrohead50]

It finally updated. How often does the meter update?

[Sharron318]

@Pandora Why is my "Music Hours" category showing as zero? I've been listening and streaming since 9/11. Please help me understand. Thank you. 

[AdamPandora]

@Sharron318 Can you try connecting to the Community directly from the Pandora app website?:

That link can also be found in the app - you will just need to scroll all the way down when in your settings to see it.

Let me know how it goes.

[Nitrohead50]

Meter is broken again still stuck on 39697. I should be over 40000 hours.

[KwizatsHaderach]

I was wondering why my account only shows 19 music hours played and around 180 thumbs up when I know I've done way more than that for both? Could it possibly be that they were done so long ago? I've only recently started using Pandora again and when I used to heavily use it there were no ads in songs or paid accounts. I know there were hundreds of hours (quite a bit more actually) and I used to rate tons of songs to fine tune my stations. Just curious if anyone happens to know.

[MotherNature]

I'm thinking mine must have reset, cuz I've been using this exclusively for far longer than 1600 hours or so. I play it all night on my graveyard shift, seems I've been doing it for years.

[kkristiberry]

when I go onto my community profile, it says I have 0 music hours. I have been using this account for at least a month at this point, and I am curious as to how much I have listened. If this feature doesn't work, are there any safe 3rd party extensions that give me that kind of information? thank you!

[buddah1017]

My total hours of listening has not change in over a month. Not sure why it hasn’t.

[dmw2472]

@Pandora why is my "Music Hours" category showing as zero? I've been listening and streaming several hours every day since I set up the account on 10/10/23. I've been streaming on the app on my iphone. Please help me understand. Thank you. 

[AdamPandora]

Hi everyone!

We made a small change and would like to see if that resolved the issue for you.

Can you please:

• clear cache/cookies from your browser
• sign out/sign back in to your Community account

Once those two things are done, check your Community profile to see if your information has updated.

Let me know how it goes.

[Nitrohead50]

I'm not signing out because I will lose all my downloaded music and I'm not spending weeks redownloading all my music again.

[AdamPandora]

@Nitrohead50 To clarify, you will need to sign out of your Pandora Community account - not your actual Pandora account.

Let me know how it goes.

[Nitrohead50]

Didn't help at all. 

[NickyHogwarts16]

why is my "Music hours" category  showing as zero?

I've been listening and steaming since 9/11.

Please help me understand 

Thank uou.