Ad blocker notification with extensions disabled

[rochellenv]

Over the past couple of days Pandora keeps popping up stating I have ad blocker on. I do, but not for Pandora, its grayed out! Pandora is on the whitelist, the extension is added, but I'm still getting the notification and stoppage of Pandora. I have played Pandora everyday for years, I haven't changed anything, yet this week I keep getting this! 

I have checked Ad Blocker, I have checked the extensions, and again it is grayed out when I am running Pandora. I don't know what else to do, any help?

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @rochellenv 

Welcome to community!

What's the name of your ad blocker that you use? Do you use a network level ad blocker such as AdGuard Home, Pi-hole, or an eero router?

In the meantime try adding "delivery-cdn-cf.adswizz.com" to an allow-list.

[rochellenv]

It is literally called AdBlockSee Top Right Side with a red stop sign as the logo. I will try adding the other extension, thank you!

I added the link you sent me, and it just got stopped again. I'm telling you this is an issue with Pandora, because it has worked this way for years and now, every 30 mins I'm getting shut down and I didn't change anything! I need someone to help me or I will have to turn to YouTube. I listen to Pandora all day at work and I'm spending more time stopping and starting Pandora then working

Moderator Edit: Merged posts

[TannerPandora]

Hi @rochellenv  Can you share a screenshot of the error message you receive?

[temporello]

Visit Pandora in an incognito window!

[Squiggly123]

I am having this same problem that just started in the last 2 weeks.  I have tried adding different URLs to whitelist Pandora, but to no avail.  As you can see from the screenshots, the AdBlock is green, meaning that it is not running on the site, yet I still get the popup about every 30 minutes.  Before, I could listen for hours before I received a popup asking if I was still listening.  This is very frustrating.PopupURLs added

[rochellenv]

I have a case with Pandora, but as of yesterday, they aren't answering me. They wanted a screen shot of the error, I sent it to them and now crickets! I believe this is a Pandora issue, because nothing has changed on my side to cause the error! I hope they can resolve it, or I will have to move on to YouTube or some other program. Good Luck!

Hello! Well....they responded to me and basically they just said, CAN'T HELP YOU! See below! If this is how Pandora wants to take care of someone who has listen to them on a daily basis for years, then you all should move on to You Tube or any other program! These guys are unbelievable! I even sent them a screen shot of AdblockPlus white list, which they are on, so this is all Pandora! They want to push you to download the app, but as I told them several times, this a company computer and we are not allowed to download outside apps! Pandora - GREAT CUSTOMER SERVICE!! If anyone else is having this issue, contact Pandora! If they get enough complaints, maybe they'll fix it!!

mod edit: merged comments

[Groach]

I'm having the exact same problem, disappointing that they won't help!

[MariaPandora]

Hi @Groach , thanks for posting.

Can you tell me more about what's happening? 

• Are you listening from a Mac or Windows computer?
• What browser are you using? Is this particular issue happening across all browsers?
• Do you use the Ad-Block ad-blocker or do you use a different one?

Can you please share with us a screenshot of the message you receive and can you please double check that Pandora is on the allow list?

In the meantime I have enabled trace on your account to help our engineering team better understand what's happening with this.

Let me know!

[Groach]

I am on a macbook M1, I use chrome, it works fine on my phone but I haven’t tried other browsers. 
I do use that adblocker so that might be the problem because I see that he was using the same one, which is unfortunate because it is a good one

[rochellenv]

Hello!

It's a window computer, a work computer that I have had Pandora on for years! Have only had this problem for about 2 weeks now. It literally plays an ad, then tells me that the ads are blocked. I then open up adblock, turn the block on, refresh, then turn the block off refresh, and then it will play for a while till we repeat it all over again. Mind you, the entire time it is playing, ads are playing as well. It doesn't make sense. Pandora is whitelisted, so it's very strange. Been there 11 yrs playing this and have had this issue for the past 2 weeks, nothing has changed on our end computer wise.

[rochellenv]

Very disappointing! I'm going to have to change programs. It's unfortunate because I have all my stations set up with them. Sorry you're having the same issues!

[TannerPandora · Accepted solution]

Hi all!

I wanted to share an update that was shared with the moderation team.

Our web team has made some changes to the Pandora web experience that should improve your experience. You should not receive the ad blocker message when the ad blocker extension(s) have been disabled for Pandora.

While this experience continues to be under review, we appreciate any feedback that you may have if you continue to experience the ad block message. Please be sure to include the following information.

• Are you using a Windows or Mac computer:
• Browser:
• Browser version:
• Ad Blocker:

Thanks for your continued help to improve the Pandora listening experience! 🎶

[speedyjim52]

This is still happening.  Adblock Plus is turned off for Pandora, and on the allow list, but I still get this about every 30 minutes or so.  The irony being it popping up after hearing a couple ads then one song.

[rochellenv]

Yes! It is still happening! It stopped for about a week or so and then started again! Very frustrating!

Rochelle Russo

[speedyjim52]

For $2B+, you'd think they'd be able to afford the developers to figure out their adblock detection.

[MariaPandora]

Hi @speedyjim52 , thanks for posting. 

I've passed this along to the appropriate parties for further investigation. We'll follow up through with you this thread if we need any additional details.

[rochellenv]

I don't think they want to, they want you to pay the premium and then you don't have to worry about it! They hope you get aggravated enough that you will cave in!

[speedyjim52]

We're now at three months PAST the time we were told this was resolved, yet I'm still having to refresh the page to continue listening to music.  Are your developers all on sabbatical???  Odd that the only page I'm having an issue like this with is Pandora.  Perhaps you guys need to hire outside talent?  Three months is plenty of time to patch your crappy software.

[rochellenv]

Yes, I'm still having the same issues!