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Desktop: Music not playing smoothly through speakers

sarah12601
Local Performer

I'm having the same problem.  The songs play in order, no problem.  When Pandora plays, it sounds like when the old vinyl skipped.  To make sure it wasn't my speakers, I played iTunes and other media, and the sound is fine.  It's definitely Pandora.  (I have the premium subscription and I use FireFox.)  What's happening and  how is it resolved?

 

mod edit: changed title for clarity

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AlyssaPandora
Community Manager
Community Manager

Hey, @sarah12601.

I moved your post over to the Desktop board to keep the community organized.

  • Does this happen with the same exact track(s) each time?
  • Or, is it any track during your listening sessions?
  • Are you using any type of bluetooth speaker, or the speakers on your computer?

Would you mind trying out these steps?

Let me know if this helps!

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.13.24)

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8 Replies

AlyssaPandora
Community Manager
Community Manager

Hey, @sarah12601.

I moved your post over to the Desktop board to keep the community organized.

  • Does this happen with the same exact track(s) each time?
  • Or, is it any track during your listening sessions?
  • Are you using any type of bluetooth speaker, or the speakers on your computer?

Would you mind trying out these steps?

Let me know if this helps!

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.13.24)
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minkiii
Local Performer

The steps you refer to are if you're using a firefox browser.  I am using the pandora app on my phone and smart tv.  There always seems to be a song, not all mind you but always seems to be a skip like using an old vinyl record.  Its frustrating to an avid listener.  I've considered it a trade off for convivence vs setting up my own play lists on my own storage.  Even still this is a pay service.  Like bring you BB ribs and no napkins,  its doable but not quite what you expect for a paid service.

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AdamPandora
Community Manager
Community Manager

@minkiii I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through the following troubleshooting steps for both of your devices:

Let me know how it goes.

 

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Mellotspeich
Local Performer

I’m having this issues when trying to play from my phone to my Bluetooth car speaker. Not the same songs; and it has started doing this weird thing where it plays the song quicker (similar to playing a record at a faster speed). Extremely annoying. I have an IPhone 

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AlyssaPandora
Community Manager
Community Manager

Hi there, @Mellotspeich. 👋

Thanks for reporting your issue. I've gone ahead and created an email support case for you with a specialist from our team. Someone will be in touch soon to offer further assistance. Please keep an eye out for their message soon. 📬

We appreciate your patience during this process. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.13.24)
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sshaggie
Local Performer

Is there a solutions for MacBook Pro, running Chrome and Ventura 13.2?

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GeraldPandora
Pandora Moderator - Emeritus
Pandora Moderator - Emeritus

Hi @sshaggie 👋

Welcome to the Community!

If you're having trouble running Pandora on your Chrome browser, please run through our Chrome Troubleshooting steps.

Hope this helps!

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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I-57_Slasher
Local Performer

I’m having a damning similar issue, I’m using the app and I’m playing the device through the CD/Aux from an Iphone. I do this all the time with YouTube just fine but pandora sounds all broken up an electronic interruptions. Very annoying if you are trying to listen to Death Metal. (It’s not the death metal) 

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