cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Desktop: Shuffle Button is Missing

swv5577
Underground

We listen to Pandora every day here at work, on the Shuffle mode.  When I got into work today, I had to log into Pandora and now the shuffle button is gone.  We really need this here.  What happened?

Labels (5)
0 Kudos
1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@swv5577 I am going to move this thread to the Desktop space since this is happening on your computer.

You should be able to shuffle your stations when listening on Google Chrome.

To do so, click on My Collection > Stations > 🔀Shuffle Stations

Here is a screenshot of how to navigate there for reference:

Screen Shot 2020-06-25 at 8.49.40 AM.png

If the option to shuffle still doesn't appear, please send me a screenshot of what you are seeing.

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

0 Kudos
14 Replies

AdamPandora
Moderator
Moderator

@swv5577 Nice to see you around the community. 👋🏽

To clarify, are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

swv5577
Underground

We listen on a windows computer using google chrome as our browser.  The shuffle worked just fine yesterday.  On the main page, the only options at the top left are:  Now playing, My collections, and Browse.  The is no option for Shuffle.  When I click on My collection, there is no option on that page either for shuffle. 

Susan

0 Kudos

AdamPandora
Moderator
Moderator

@swv5577 I am going to move this thread to the Desktop space since this is happening on your computer.

You should be able to shuffle your stations when listening on Google Chrome.

To do so, click on My Collection > Stations > 🔀Shuffle Stations

Here is a screenshot of how to navigate there for reference:

Screen Shot 2020-06-25 at 8.49.40 AM.png

If the option to shuffle still doesn't appear, please send me a screenshot of what you are seeing.

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

swv5577
Underground

Ok, I found it.  Thanks for your help!

 

AlyssaPandora
Moderator
Moderator

No problem at all. Sounds like you're all set now.

Enjoy the tunes! 🎶

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos

Kay611
Local Performer

Same for me but I'm using my phone. Android LG. I followed the instructions that the shuffle button should be in the My collections page but there is nothing.

Screenshot_2020-12-19-14-10-40.png

0 Kudos

Kay611
Local Performer

I don't know what happened, but it's back!!

Screenshot_2020-12-19-14-25-18.png

AdamPandora
Moderator
Moderator

@Kay611 Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening! 😎

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

vetitice
Local Performer

Pandora Premium subscriber. The Shuffle option is missing from the top of the station list and has been for nearly a week.

Screenshot 2022-05-12 062458.png

 

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @vetitice. 👋

Thanks so much for your post!

Looks like you're under the "All" tab. Could you try sorting by Stations? This should allow you to view your Shuffle feature.

Shuffle with Premium:

Premium listeners can go to My Collection, and sort the collection by Stations and select Shuffle Stations. You can also select Shuffle if you sort your collection by Songs. I've attached screenshots below.

Stations:Screen Shot 2022-05-12 at 11.10.46 AM.png

Songs:

Screen Shot 2022-05-12 at 11.11.04 AM.png

 

Let me know if you continue to have trouble with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

scQue814
Diamond in the Rough

On Friday, whenever I went to "My Collection" >> "My Stations" (forgive if nomenclature is not quite correct--I use pc at home and apple at work, and I'm not an apple person at all)...  and the shuffle selection buttons just disappeared. They weren't there all night. On Saturday, they reappeared on Saturday.  What's up with that? 

~ Sc'Eric

0 Kudos

AdamPandora
Moderator
Moderator

@scQue814 I moved your post over to the Desktop space.

Could you tell me a bit more about what happened?

  1. If you are on a computer, are you listening from:
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. If the shuffle option is still missing, can you please provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

0 Kudos

scQue814
Diamond in the Rough
Apple desktop app. It was this past Saturday. 
~ Sc'Eric{Pine Grove Hall} +pine grove mills/state college, pa
0 Kudos

AlyssaPandora
Moderator
Moderator

Hey there, @scQue814. 👋

Is this issue still happening?

If you're still having trouble, let's try running through these steps: Desktop App Troubleshooting for MAC Computers

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
0 Kudos