Desktop: When I hit "play" button nothing happens

[bubba]

Pandora was working fine, then for whatever reason when I hit "play" button nothing happens.  What's wrong?

Thanx

Moderator edit: edited title for clarity

[AdamPandora]

@thisisme @katy Nice to see you around the community. 👋🏽

@katy I moved your post over to this thread as it sounds like the play buttons aren't functioning for you when you attempt to listen.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
   • A Mac or Windows computer?
   • Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

I'll look forward to hearing back!

[thisisme]

Hi, I was able to fix the issue by defragging my PC. Not sure this will help you but you could dry and clean and defrag.THX

[AlyssaPandora]

Thanks for confirming, @thisisme.

Sounds like you're back to listening without any issues.

Enjoy the tunes! 🎶

[thisisme]

You bet! Thanks for the interaction!

I meant 'could try'....spending too much time online LOL

Stay safe and healthy 🙂

[thisisme]

I meant 'could try'....spending too much time online LOL

[howardjmiller]

Firefox

[AlyssaPandora]

Hi there, @howardjmiller. 👋

Sorry to hear that you're having trouble with the play button.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps for your Firefox browser.

You can also try using a different web browser to help determine whether this issue is browser-related.

Let me know if this helps! 🎧

[Armaan]

Hi. I have the Pandora app and recently I tried to play a song. The play button wouldn't do anything and the only way I could listen is if I played the station. It wouldn't let me collect songs either.

[thisisme]

I did not open this, someone used my user name!

++

Ignore the above, it was me.

[TannerPandora]

Hey @Armaan! Thanks for posting!

Can you tell me a little more about your device? Are you using a Windows or Mac computer? Are you using the desktop app or a web browser? If you're using a web browser, can you let me know which one?

Thanks!

[TannerPandora]

You doing okay @thisisme? 🙂 I merged your post together to keep things a little tidier. 

[thisisme]

Hi, everything is fine, I got an email saying someone had posted on this old thread and forgot I had started it! 🙄

Sorry to make you crazy 😄!~

[TannerPandora]

@thisisme HaHa It happens. 😄Enjoy the rest of your Saturday! 💫

[causmo]

safari

[AlyssaPandora]

Hey, @causmo. 👋

Sorry for the continued trouble.

Sounds like you're having trouble listening to Pandora on your Safari browser.

You can find the Safari troubleshooting steps in this helpful article.

Feel free to let me know know how it goes. 🎧

[Adubose]

Ipad

[AdamPandora]

@Adubose Could you tell me a bit more about what is happening?

1. To clarify, are you unable to get any music to play when streaming Pandora on your iPad?
2. Is there an error message when you try and press the play button? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

[Adubose]

Actually I don’t know how, but it started working. Thank you so much!

[AdamPandora]

@Adubose Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Hope we continue to see you around the Community! 😉

[dgramm]

I have listened to Pandora on a web browser Chrome for months and months and never had issues. Now all of a sudden, my keyboard play/pause, skip and stop buttons won't work. I can mute it and volume up/down but can't play or pause.

[AlyssaPandora]

Hi there, @dgramm. 👋

Thanks for posting about this.

Just to clarify, are you using built-in media keys or keyboard shortcuts when you listen to Pandora from your Chrome browser?

Let me know. 🎧