Web: No Sound when Music Appears to be Playing

[rooharris]

If this is a common occurrence, I will end my subscription.  Let me know how to remedy this problem. 

Moderator Edit: Edited title for clarity

[AdamPandora]

@rooharris I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[rooharris]

Last night for the first time since subscribing to Pandora Plus, the sound
would stop at the beginning of a new song. I would switch to another
category, the new song would play w/ sound but w/ subsequent songs there
would be no sound. This was super frustrating to say the least. Not sure
I will stay with Pandora if this is your common practice to have me upgrade
to the "Premium" version. NOT HAPPY w/ Pandora.

Thank you,


"I look forward to a disreputable, vigorous, and disorderly old age."

Don Marquis

[AdamPandora]

Thanks for following up, @rooharris.

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps: Android Troubleshooting

Let me know if you continue to experience issues with this.

[rooharris]

This is not an android issue. It is on my lap top PC.


"I look forward to a disreputable, vigorous, and disorderly old age."

Don Marquis

[AdamPandora]

@rooharris Thanks for clarifying that with me.

I moved your post over to the Desktop space since this issue is specific to your laptop.

If you are on a computer, are you listening from:

• Our website, or the desktop app? If you're listening from our website, what browser are you using?
1. Is there an error message? If so, what does it say?
2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

[rooharris]

Pandora seems to be working OK now. I will monitor it for same problems
and will let you know. Not sure what was going on as I'm on your
website signed in. My browser is Microsoft Edge.
Thanks for contacting me back.
Roo


"I look forward to a disreputable, vigorous, and disorderly old age."

Don Marquis

[MariaPandora]

Hi @rooharris , thanks for telling us.

Please let us know if you have this issue again or if you have any other issue.

[working1]

i also have this happening on my desktop!

[MariaPandora]

Hi @working1 , welcome to the community!

Sorry for the trouble you have been experiencing.

Can you tell me more about this? Do you see the time running but no sound comes out? Is this only happening with Pandora?

Also, can you tell me about your setup?

• Are you listening from:
  • A Mac or Windows computer?
  • Our website, or the desktop app? If you're listening from our website, what browser are you using?
• Is there an error message?
  • If yes, what exactly does it say?
  • If not, tell me exactly what you see when you go to https://www.pandora.com

Thanks for working on this with me!