Web: "Poor Network Connection" Error

[nathanwturner]

"Poor network connection. Listening will resume when it's restored"

Music stops playing.  This has been happening for a few weeks now.

Using Google Chrome to listen in a web browser

[MariaPandora]

Hi @nathanwturner , thanks for posting and sorry for the trouble!

I merged your comment with this thread to keep everything in order.

Can you please give me a bit more information about your issue and your device?

• Are you listening from a Mac or Windows computer?
• What Chrome version are you using?
• Does this happens with ither browsers too?
• Does this happen when listening to on-demand content, stations or both?
• Can you please upload a screenshot if what you see?

Thanks for your help with this!

[EliseShiny]

I have the same issue. Over the last few weeks Pandora playing a couple of tunes on my stations and then complaining there is no data feed. However Ookla says I've got 275Mbps. There's nothing else drawing data on my network except a couple of static web pages. Fiber connection. Chrome is up to date. Windows 10 - lotsa RAM.

Chrome is up to date

Version 140.0.7339.128 (Official Build) (64-bit)

OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
OS Manufacturer Microsoft Corporation
System Manufacturer HP
System Model HP Pavilion Desktop 590-p0xxx
System Type x64-based PC
System SKU 3LA79AA#ABA
Processor AMD Ryzen 5 2400G with Radeon Vega Graphics, 3600 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.53, 8/23/2021
SMBIOS Version 3.2
Embedded Controller Version 10.25
BIOS Mode UEFI
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 9.92 GB
Available Physical Memory 4.29 GB
Total Virtual Memory 11.4 GB
Available Virtual Memory 5.06 GB

Version 140.0.7339.128 (Official Build) (64-bit)

This also happens in FireFox. 

No screenshot--now it says site cannot be reached but every other website loads just fine.

[MariaPandora]

Hi @EliseShiny , thanks for posting.

Sorry for the trouble! Can you tell me more about this?

Does this happen when listening to on-demand content, stations or both?
Is it possible that you are using a VPN or something like this?

Let me know.

[EliseShiny]

It happens when I'm listening to stations. I don't have a VPN. It is a
fiber to wireless in-home router. I don't sweem to have the problem on my
Roku TV when I stream Pandora over that .
Actually the problem occurs on my phone (Android) at times too but I've
attributed that to interference from other apps. However that continues to
crop up when I'm on a longer trip in the car.

[MariaPandora]

Thanks.

If you're having trouble with Pandora on Chrome, try opening it in an Incognito Window. If it works there, the issue may be caused by a browser setting or extension.

To troubleshoot Pandora on Chrome:

• Update Chrome to the latest version.
• Delete Browsing Data (history, cache, and cookies).
• Allow pop-ups for Pandora under Settings > Privacy & Security > Site Settings.
• Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.
• Check VPN settings to ensure Pandora isn’t blocked.
• Try a different browser like Firefox.
• Restart your computer and try Pandora again.

Let me know if you need further assistance.

[Kritical]

Most of the time after booting up my pc when loading pandora it takes forever to sometimes load up on either the website or desktop app. So last night I deleted my brave browser cache to see if it would fix things. After doing so pandora was having trouble playing properly and would be very slow response on changing a song or switching stations. It would also frequently pop up poor connection to Pandora refresh to see if things start working properly. I’ve tried pandora on other browsers and this issue still occurs. If I let pandora just sit it’ll eventually start playing but like I said when it does start and I decide to skip a song it will not immediately skip and it’ll take a few minutes to finally do so. This occurs on both the desktop site and desktop app.

[Kritical]

I’ve also reset my modem/router and tried other sites like twitch and YouTube which load fast and work properly.

[LeonPandora]

@Kritical Welcome to Community!

Sorry to hear you've been having troubles listening. Unfortunately, we don't support the Brave browser.

Could you try other browsers such as Chrome or Firefox, and let me know if you're still having troubles?

Looking forward to your reply.

[Kritical]

I’ve tried using both Firefox and Microsoft edge, both still experience the same issues with Pandora loading slowly and also being laggy/non responsive when changing stations and skipping songs

[Kritical]

I even encounter the problem when using the desktop app

[MariaPandora]

Hi @Kritical , welcome to the community!

Can you tell me more about this? Does this happen when listening to on-demand content, stations or both?

That said, I've passed the information you have already shared with us along to the appropriate parties for further investigation.

In the meantime, if possible, please try connecting your computer directly via an Ethernet cable and see if that helps.

If there is no change, try rebooting your connection: 

1. Shut down your device completely;
2. Unplug your modem and router, wait one full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Thanks for your help with this!