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When I hit "play" button nothing happens

bubba
Local Performer

Pandora was working fine, then for whatever reason when I hit "play" button nothing happens.  What's wrong?

Thanx

 

Moderator edit: edited title for clarity

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52 Replies

AdamPandora
Moderator
Moderator

@thisisme @katy Nice to see you around the community. 👋🏽

@katy I moved your post over to this thread as it sounds like the play buttons aren't functioning for you when you attempt to listen.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're listening from our website, what browser are you using?
  2. Is there an error message? If so, what does it say?
  3. Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

I'll look forward to hearing back!

Adam | Community Moderator

Let's share music in the Playlist Swap

thisisme
Underground

Hi, I was able to fix the issue by defragging my PC. Not sure this will help you but you could dry and clean and defrag.THX

AlyssaPandora
Moderator
Moderator

Thanks for confirming, @thisisme.

Sounds like you're back to listening without any issues.

Enjoy the tunes! 🎶

 

Alyssa | Community Moderator

Let's talk music in Community Chat

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thisisme
Underground

You bet! Thanks for the interaction!

I meant 'could try'....spending too much time online LOL

Stay safe and healthy 🙂

howardjmiller
Local Performer

Firefox

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @howardjmiller. 👋

Sorry to hear that you're having trouble with the play button.

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps for your Firefox browser.

You can also try using a different web browser to help determine whether this issue is browser-related.

Let me know if this helps! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Armaan
Local Performer

Hi. I have the Pandora app and recently I tried to play a song. The play button wouldn't do anything and the only way I could listen is if I played the station. It wouldn't let me collect songs either.

0 Kudos

thisisme
Underground

I did not open this, someone used my user name!

++

Ignore the above, it was me.

0 Kudos

TannerPandora
Moderator
Moderator

Hey @Armaan! Thanks for posting!

Can you tell me a little more about your device? Are you using a Windows or Mac computer? Are you using the desktop app or a web browser? If you're using a web browser, can you let me know which one?

Thanks!

 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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TannerPandora
Moderator
Moderator

You doing okay @thisisme? 🙂 I merged your post together to keep things a little tidier. 

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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thisisme
Underground

Hi, everything is fine, I got an email saying someone had posted on this old thread and forgot I had started it! 🙄

Sorry to make you crazy 😄!~

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TannerPandora
Moderator
Moderator

@thisisme HaHa It happens. 😄Enjoy the rest of your Saturday! 💫

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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causmo
Local Performer

safari

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AlyssaPandora
Moderator
Moderator

Hey, @causmo. 👋

Sorry for the continued trouble.

Sounds like you're having trouble listening to Pandora on your Safari browser.

You can find the Safari troubleshooting steps in this helpful article.

Feel free to let me know know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

0 Kudos

Adubose
Local Performer

Ipad

 

0 Kudos

AdamPandora
Moderator
Moderator

@Adubose Could you tell me a bit more about what is happening?

  1. To clarify, are you unable to get any music to play when streaming Pandora on your iPad?
  2. Is there an error message when you try and press the play button? If so, what does it say?
  3. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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Adubose
Local Performer

Actually I don’t know how, but it started working. Thank you so much!

AdamPandora
Moderator
Moderator

@Adubose Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Hope we continue to see you around the Community! 😉

Adam | Community Moderator

Let's share music in the Playlist Swap

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dgramm
Local Performer

I have listened to Pandora on a web browser Chrome for months and months and never had issues. Now all of a sudden, my keyboard play/pause, skip and stop buttons won't work. I can mute it and volume up/down but can't play or pause.

0 Kudos

AlyssaPandora
Moderator
Moderator

Hi there, @dgramm. 👋

Thanks for posting about this.

Just to clarify, are you using built-in media keys or keyboard shortcuts when you listen to Pandora from your Chrome browser?

Let me know. 🎧

 

 

Alyssa | Community Moderator

Let's talk music in Community Chat

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