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Window Desktop App: Long songs stop and start over

pancolcc4e
Local Performer

I'm running Windows 11, using the Pandora app, and whenever I play a long song it will stop and start at the beginning of the song. It does it without fail, so I can never listen to an entire long track.

Moderator Edit: Edited title for clarity

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3 Replies

AdamPandora
Community Manager
Community Manager

@pancolcc4e Thanks for reaching out.

Let's try some troubleshooting steps to see if we can resolve the issue. 

First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data.

If you're still having issues, try uninstalling and reinstalling using the following steps:

  1. Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more.
  2. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install.

Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account.

Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device.

Hope this helps! Let me know how it goes.

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pancolcc4e
Local Performer

I already tried that and nothing helped. What I did do is turn off auto play and it seemed to have worked for one long song (9-10 minutes). I'll try it more extensively later. Thanks.

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AlyssaPandora
Community Manager
Community Manager

If this happens again, could you share the name of the song along with the time and date it played. Thanks for the follow up, @pancolcc4e. 🎧

Alyssa | Community Manager
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