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Family Plan Membership Email Address Account Requirements

Family Plan Membership Email Address Account Requirements

volsmokey
Underground
Status: Archive

Many complaints on here about the family accounts only allowing one stream at a time instead of the up to 5 simultaneous streams.  Sonos will only allow one Pandora account (one email) to be added so that creates problems right there.  Also, as your valued customers go about their lives waking up a a favored Pandora channel on Sonos coming on automatically in the mornings and turning off automatically shortly after we leave for work.  Driving to work listening to a Pandora channel, to arriving at work and streaming it again.  If any one of these is running elsewhere, you get the message "someone else is listening to your Pandora account right now....."  

 

The request in my mind is simple.  If you pay for the family plan, allow up to 5 streams running concurrently period.  If should not matter if they are tied to a single email address, 3 email addresses, or up to the 5 email addresses.  Wouldn't this solve this issue that so many of your paying customers are complaining about?  

 

PLEASE FIX THIS for a loyal longtime subscriber!

13 Comments

I have seen many similar complaints throughout the community as I interact with other Pandorians. Best of luck to ya. Stay safe.😁

mod edit: format

TannerPandora
Moderator
Moderator
Status changed to: Open Ideas

Hi @volsmokey thanks for taking the time to report your feedback on Family Plan. 

We rely on feedback like yours to help us develop products and features that we know our community wants to see. If your suggestion receives votes from other customers and gains popularity, it will be shared internally with various teams at Pandora.

Thanks for being part of community! 

JKP
Local Performer

Please do share and escalate up the Pandora chain.  What is the reason for this unfriendly to customer policy?

volsmokey
Underground

Any updates from Pandora?

mtnryno
Local Performer

I’m surprised to find this issue is still alive!

Ive been a paid subscriber for nearly 10 years.

Upgraded to family plan last year, but only one can listen at a time!?

Not really a family plan, now is it?

When ALL other subscription plans who offer family plans, offer multiple simultaneous streams as part of their family plans.

I thought it was me, whats the deal?

volsmokey
Underground

Here this issue still sits and there is NO feedback from Pandora on this issue.   No "we're working on it", No "we hear you and there is technical issues preventing this that we are working on", No NOTHING.  It simply makes NO customer friendly sense!

toa
Underground

Please fix this!!!

I just upgraded to family plan precisely so that my SweetHeart & I can listen simultaneously. 

What is the point of the family plan if we cannot both stream simultaneously... from the same stations we have curated so carefully for many years. 

jmarquez6
Local Performer

I recently upgraded to Pandora Family Premium and was disappointed that the app doesn't support multiple profiles like Netflix does.  On a single shared device (e.g., family room Roku) I would like to choose my Profile & have only my Stations & Likes displayed... instead of having to sift through all the kids crappy pop stations... you feels me?

If you are unable to adopt a multi-profile (with single family sign on) approach then I will be cancelling Pandora Family.

AdamPandora
Moderator
Moderator

@jmarquez6 I moved your post to this existing feature request since you have similar feedback.

Make sure to upvote this request with a ❤️ to express your interest in getting it added to the service as well.

Hope we continue to see you around the Community! 🤝

volsmokey
Underground

All true, and not even a hint of help or rationale from Pandora.