Content disappears when Premium Access ends

[Isabellasacona2]

I can't even get to qny of my Playlists they don't show up

Moderator Edit: Edited title for clarity

[A-Z_2021]

Your response does not help in the least. The takeaway I get from it is unless one is "up-sold" to the highest package level Pandora currently offers (as part of a never ending effort to sell us more than what we want or need), features for lower tier package levels don't mean much of anything.

Your reply has also taken so long to arrive that life has gone on without your response up to now.

Sadly, this has been neither helpful nor timely. So, just what does one get with Pandora Plus, other than relief from obnoxious ads and a thumbs up collection that is apparently of unknown content?

Thank you.

[Persona]

I have an Android and I've been looking for one of my playlists. I just started adding songs, but when I finished I went to go find it and listen. To my shock, it wasnt there and I've been looking for it for upwards of 15 minutes. 

Proof it's not there:

[AdamPandora]

@Persona I moved your post over to this existing thread: Content disappears when Premium Access ends

To clarify, it looks like your account is upgraded to Pandora Plus. Customized playlistsare only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to add songs to a custom playlist.

When these free sessions of Pandora Premium end, your account reverts back to your regular service, and you no longer have access to playlists.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

[Persona]

Thanks a ton! I found it, and it's been smooth sailing from here on out! 

[AdamPandora]

Always happy to help, @Persona. 

Thanks for being a part of the community! 

[Jesyka]

When I open the Pandora app on my Android phone, it shows my collected stations. I am unable to select anything that allows me to change to collected songs. However, if I go to a certain song and collect it, then when I go back to my collection it now shows all of the songs I've collected. I do not want to have to do this every time I'm trying to view collected songs. I have already cleared the app cache and storage with no success.

[AdamPandora]

@Jesyka I moved your post over to this existing thread: Content disappears when Premium Access ends

To clarify, it looks like your account is set up with the free service. The ability to play and collect songs on demand is only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to collect and play songs on demand.

When these free sessions of Pandora Premium end, your account reverts back to your regular service, and you no longer have access to your collected songs.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

[jkayelady]

can they do the same for my Thumbs Up Playlist?

as well, playlists are not showing up on my collection screen and I am unable to edit or delete.

please advise, thanks

[AdamPandora]

@jkayelady I moved your post over to this existing thread: Content disappears when Premium Access ends

To clarify, it looks like your account is upgraded to Pandora Plus. Customized playlists (including your My Thumbs Up playlist) are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to listen to your My Thumbs Up playlist.

When these free sessions of Pandora Premium end, your account reverts back to your regular service, and you no longer have access to playlists.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

[jkayelady]

oh wow. that would explain it.
so, the only thing Pandora Plus gets you are unlimited skips? is this
correct?

Sent from my mobile device - please excuse errors.

[AdamPandora]

@jkayelady Check out this article for information around each subscription offering: Pandora Subscriptions FAQ

Hope this helps clarify.

[Sprague]

Can you restore mine pls

[34nawlige]

All my playlists are gone

Please restore

[AdamPandora]

@34nawlige I moved your post over to this existing thread: Content disappears when Premium Access ends

To clarify, it looks like your account is set up with the free service. Customized playlists are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to create those custom playlists.

When these free sessions of Pandora Premium end, your account reverts back to your regular service, and you no longer have access to playlists.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps! 

[AdamPandora]

@Sprague I moved your post over to this existing thread: Content disappears when Premium Access ends

To clarify, it looks like your account is currently set up with the free service. Customized playlists (including your My Thumbs Up playlist) are only an option when upgrading to Pandora Premium.

I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad.

This is what was allowing you to listen to your My Thumbs Up playlist.

When these free sessions of Pandora Premium end, your account reverts back to your regular service, and you no longer have access to playlists.

For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread.

Hope this helps!