My Pandora is stop can't hear music for couple days

[Osirislopez]

I can't here music for couple days 

I don't know why 

Can you help me please. Thank you 

[NickGavras38 · Accepted solution]

U should maybe try to turn your sound up on your phone

Or maybe try to unmute your phone and listen to lewis capaldi

[AdamPandora]

@Osirislopez Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Are you connected to a speaker or headphones via bluetooth?
4. Is there an error message? If so, what does it say?
5. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this.

[pcullum]

1. If you are on a computer, are you listening from:
• Windows computer
• Website
2. Lenovo YOGA 6
3. Listening thru computer speakers
4. No error message
5. I see the artist, the toggles to play/pause etc.; everything looks normal

[pcullum]

I fixed it

[AdamPandora]

@pcullum Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

[Allymoe60]

I'm listening through my device

[AdamPandora]

@Allymoe60 I'd be happy to help with any questions you have, but I will need additional information to do so.

Could you tell me a bit more about what is happening?

1. If you are on a device, what is the make and model (and carrier, if applicable)?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.