Thumb ratings are suddenly missing

[nottoday]

While listening only to one station, which has thousands of thumbs up and down, I have recently noticed tracks play which I have given a thumbs up in the past but show no thumbs up now.  The songs are all from Pandora's library, I have not uploaded any material.  I also recently paid to upgrade again to Pandora Plus, it had expired for some days.  Not sure if the disappearing started when the paid subscription expired.  

I have read the other posts on disappearing thumbs up and don't believe the feature descriptions about shuffling between stations applies to my use case.  

Station: Peter's big messy station

Example track with disappearing thumbs up:  Helpless by Sugar from album Copper Blue

[Brandizzles]

Getting the same issue of losing thumbs up pretty regularly for at least the last year. Is there a limit?

examples attached

[logain]

I am also noticing having to give thumbs up to songs, that should have already been checked, today.

[AdamPandora]

@logain The next time a track plays with the Thumbs Up rating not highlighted (when you know it was given a Thumbs Up to previously), please take a screenshot of what you are seeing and post that picture in a reply to this thread.

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

I can then pass that information along to our engineering team so they can take a closer look.

[logain]

After not seeing it for awhile, it finally happened again. 

[AdamPandora]

Thanks for following up, @logain.

Your feedback has now been added to the ticket we have open with the engineers who are lookin into this.

We appreciate your patience in the meantime!

[caldella]

Lament for a Frozen Flower has disappeared off my thumbs up list from Beneath the Starry Night radio. This is not the first time this one's lost its thumb.

[Brandizzles]

Just had this issue again as I have the song collected and previously given thumbs up, but the thumbs up is no longer showing

[Brandizzles]

 screenshot attached

[logain]

Ran into another one today.

[MacGyverS2000]

This entire thread is the height of silliness.  The same coding bug(s) has been around for YEARS, and it's being resolved via screenshots?!  Been coding for 40+ years myself and I just have to shake my head at such a tactic.  What possible debugging info on "thumbs up" could be gleaned from a screenshot?

I've tried adding new custom stations, adding existing stations (currently listening to Yacht Rock), etc. all with the same result... ratings are lost.  I'd say I'm averaging a "re-rate" every ~5-10 songs.  Been listening to the Yacht Rock station today for the last hour and I've already uprated 4 songs I had uprated last week. I'm positive on this because I've resorted to keeping a written list of the songs I uprate... so I can eventually move on to a streaming system with competent programmers/debuggers.

[AdamPandora]

@MacGyverS2000 I definitely understand your frustration.

I've passed your feedback along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!

[EpicToasty]

Ok, so I am also having this issue. I've noticed a few things:
1) This issue occurs after I watch an ad for an hour of Pandora Premium. Once the hour ends, and my premium session ends, I get a notification saying someone else is listening to my Pandora account, asking if I want to let them listen or I listen. There's nobody else with my login, and it happens every single time I receive a notification that my Pandora Premium session ends.

Happens multiple stations, I'm a Pandora Plus subscriber.
The steps:

1) Find a song I want to listen to, click play
2) Be informed I can have an hour of premium if I watch an ad
3) Watch ad
4) Enjoy selected song and then autoplay afterward. At this time thumbed songs will appear in autoplay, but not be thumbed. This is normal and I sometimes thumb these songs to improved the quality of song selection in the autoplay.
5) Hour ends, receive notification that my premium session has ended
6) Pandora goes to whatever station I was listening to before my premium session. At this time I also receive a notification that someone else is listening to my Pandora account, and I select the option for me to listen when asked.
7) Suddenly my thumbed songs need to be rethumbed.

Hopefully having a method of repeating this issue reliably can help your engineers know where to look into what's going on, maybe debug the transition between song based autoplay and a station, or the transition from temporary premium to plus? Or maybe the song's thumb status on autoplay overwrites its thumb status on the station that was playing before?

It's kinda ridiculous that this bug has been around for almost a year now, I really hope this helps you fix it. Some bugs can be pretty tricky. If this helps throw me some premium 😛

Moderator Edit: Edited title for clarity

[AdamPandora]

@EpicToasty I'd be happy to help with any questions you have, but I will need additional information to do so.

To clarify, the tracks that play again would only appear as thumbed up if you are starting the AutoPlay session based on the exact same source as before.

Can you please confirm that you are starting AutoPlay based on the same song, playlist, or album every time?

Let me know.

[caldella]

To quote Adelle: "Hello... it's me."

The last couple of months have been better regarding thumbs sticking on tracks. However, I've noticed one contentious piece is still fighting this. The Piano Guys' cover of Bring Him Home has lost its thumbs down again. On page 6 of this thread, you can see I commented about this one back in 09-12-2022, and that comment mentioned I had already thumbed down the track multiple times over the last year. I'm not sure why this one is such a sticking point, but it never keeps a thumb for more than a few months. As of 02/13/2023 it was back again with the thumb down removed.

 

The extremely frustrating thing about this one is that I try to avoid pieces on this station that are instrumental covers of pop or showtune songs. Once this particular thumb up disappears, the station starts giving me a bunch of these a day and requiring even more thumb downs.

[bewitch]

Thumbs Down Songs Still Keep Playing

I keep having to thumbs down songs I hate over and over. Why do they keep playing even though I have rejected them?

[AdamPandora]

@bewitch The next time a track plays with the Thumbs Down rating not highlighted (when you know it was given a Thumbs Down to previously), please take a screenshot of what you are seeing and post that picture in a reply to this thread.

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

I can then pass that information along to our engineering team so they can take a closer look.

[logain]

I have had 3 different songs that had to re thumb up, out of 5. It's obvious that posting screenshots isn't fixing the issue. Maybe Pandora needs better software programmers. 

[lilqut2008]

i cant seem to find any of my thumbs down songs and i know ive thumbs downed a ton of songs since ive gotten pandora. i also am wondering why some songs continue to pop up that i have thumbed down? sorry im still learning how to use pandora lol 

[AdamPandora]

@lilqut2008 I moved your post over to this existing thread: Thumb ratings are suddenly missing

Songs pop up that you have already thumbed down:

The next time a track plays with the Thumbs Down rating not highlighted (when you know it was given a Thumbs Down to previously), please take a screenshot of what you are seeing and post that picture in a reply to this thread.

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

I can then pass that information along to our engineering team so they can take a closer look.

+++++++++++++++++++++++++

How to view your thumb ratings:

You should still be able to view your Thumbs Down ratings on each of your stations.

To view your thumb ratings on your mobile device:

1. From My Collection, visit your station list.
2. Tap on the name of the station you'd like to edit.
   • If you're a Pandora Premium subscriber, this will take you directly to the station's backstage page.
3. Scroll down to either your Thumbed Up Songs or your Thumbed Down Songs.

+++++++++++++++++++++++++

To view your thumb ratings on a computer:

1. Click on the name of the station you'd like to view. If the station is not available on your Now Playing page, click on the My Collection button first, sort your collection by Stations, and then select the name of the station you'd like to edit.
2. This will take you to a page which shows you information about your personalized station.
3. You can then view your Thumbed up or Thumbed down tracks, by scrolling down to the Thumb History of the station's page. By default, this section will show your Thumbed up tracks first. If you'd like to see your Thumbed down tracks, click on the Thumbs down icon.

Hope this helps!

[caldella]

Yeah, the thumbed tracks are definitely having issues again. This was a lot better in the past couple months but has started having problems again.

I'm noticing off-hand from my Beneath the Starry Night radio alone, I have been missing the following thumb-ups:

Morning Light by David Tolk

The Prodigal by David Acton

Grace by David Tolk

Faith by David Tolk

And as mentioned above, Bring Him Home by The Piano Guys recently lost its thumbs down.

I'm seeing a huge issue lately where a lot of David Tolk's pieces in particular are losing their thumb ups and generally not playing. I will get pieces by him perhaps once or twice in an 8 hour listening period. Despite being the station's seed, the only way i can get his stuff to play consistently is under "Artist Only." He doesn't even play frequently under Crowd Faves or Deep Cuts anymore.