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Android TV: Ambient mode stops playback

Bhenry
Local Performer

Pandora plays fine on hisense TV by itself. Ambient mode (screensaver using Google photos) also has no issues by itself but when I try to use them both together, pandora stops. I've uninstalled, reinstalled, cleared cache and data, checked permissions but nothing has resolved the issue.

Suggestions? 

Moderator Edit: Changing title for clarity

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3 Replies

TannerPandora
Moderator
Moderator

Hi @Bhenry! Welcome to community.

Can you confirm if Ambient Mode previously worked and a this is a recent change on your TV?

In the meantime can you let me know some info about your TV?

  • What is the model number and year of your TV?
  • Also can you let me know which OS version you're currently running?

 


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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Bhenry
Local Performer
Thank you for your reply.


Originally the two where functioning together and the only change I can think of was when I tried to integrate the Google assistant /Google home to the equation. I've since tried to unlink from both but the problem still exists.


The TV is a 65A65H  65"Hisense smart tv 4k, Android TV version 11, purchased in 2022


Any available updates to the TV and apps have been applied.




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TannerPandora
Moderator
Moderator

Thanks for the follow up, @BhenryI've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

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