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First the app would play 1 song then stop for 5-10 minutes. It did this for each song; maybe even longer. Now it won’t even open on my fire tv. I’ve already cleared cache, deleted, redownloaded, sign out/in, restarted my tv, everything.
Moderator Edit: Changing title for clarity
Hi @Allia101! Thanks for posting - sorry to hear you're having trouble with your Fire TV.
I've enabled a trace on your account to help me investigate. I see that you previously tried some troubleshooting steps in early April, but can you please try them again while this trace is enabled.
I can take a closer look at what may be happening.
Please try the following steps in the following order:
On some TVs the following steps have been found to be helpful:
Note: clearing data doesn't delete the app itself, but will log you out of Pandora.
3. Uninstall and Reinstall the app:
Still doesn’t work
Sorry to hear those steps didn't help resolve this. Unfortunately, I don't have any additional troubleshooting steps to suggest at the moment but I am happy to pass this along to our engineering team for further investigation.
If anything changes, please let us know. Otherwise, we'll follow up with you if we need any additional details.
Thanks for your patience in the meantime!
Please help as I tried all of this several times within a day and on other days like today, 5/28/23, and the app will not load and stays stuck on interface display. It worked before and recently (2 weeks now) stopped working on Amazon Fire TV and Samsung TV. Please advise...
@Aroob99 Your feedback has now been added to the ticket we have open with our engineering team.
Thanks for your patience!
Let's share music in the Music + Podcasts