Recently Played not being updated across platforms

[EntropicLynx]

I use multiple methods to listen to Pandora, including the website through MS Edge (which is a Chromium-based browser, like all are these days), the mobile app on my Android phone, and through my Amazon Echo Dot using the Pandora Skill for Alexa.  And just today, I also downloaded the Desktop App for Windows to try that instead of the website to see if it would work any differently.

Here's the problem:  My Recently Played entries (stations and playlists) in my Collections are not being updated on *any* of those platforms except for the mobile app.

This is, in most cases, an annoyance, but not a major problem.  Using Alexa, however, does not list my full collections and also refuses to allow proper searching, and as such, I rely on the Recently Played list almost exclusively when I'm using Alexa, but that doesn't work correctly when that list no longer updates.

How can I get my Recently Played list to correctly update on *all platforms*, especially Alexa?

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @EntropicLynx 

Could you share a screenshot of what you're seeing on your Alexa app? You can include a picture(s) directly here on community. Be sure to upload the pictures on a web or mobile browser, you will not be able to include them through the email notification you may receive.

You should see your playback history under the Pandora section in your Alexa App, tapping Browse will expand this. The Recently Played section within the Alexa App, is local to your Alexa device.

Similarly, the Recently Played should be updated on web/desktop and mobile. Feel free to share a screenshot from those as well. Please include the date and time you took the screenshot. I can take a closer look at what may be happening.

Thanks!

[EntropicLynx]

Following are current screenshots, all taken today.  Three were taken on my phone, including Pandora mobile app, and two from Alexa, the other two were taken on my PC.  Each one should have captions labeling what is being shown.

As you should notice, when comparing them, is that only Pandora Mobile is showing the "League of Legends" radio station, and one of the Alexa ones isn't showing "ADP - Power Puff Punk Metal".  It's also worth noting that I have listened to "ADP - Seeds of Darkness" more recently than "Dark Wave", but all of the lists are showing "Dark Wave" to the left of "ADP - Seeds of Darkness" as though it were the more recent one.

Since the list is not correctly and fully updated on multiple apps and platforms, including official Pandora apps, with the Pandora Mobile app being the only one with a *nearly* correct list (at least it has all of the entries, even if they aren't in the right order), this very strongly suggests that it's a problem with Pandora and the Pandora API.  I'm hoping someone can give me a way to force it to correctly update all of the Recently Played lists on all of the platforms, but especially for Alexa.

Sorry, one other thing that might me worth noting:  This is a recent problem.  All platforms, including Alexa, used to update correctly, including updates that occur on one platform (such as Pandora Website) being updated on other platforms (such as Alexa) within a few minutes.  The problem with the lists no longer correctly updating started a couple of weeks ago (I don't remember exactly when).

Alexa Music - Pandora BrowseAlexa MusicPandora Mobile (Android)Pandora WebsitePandora Desktop

[TannerPandora · Accepted solution]

Hi @EntropicLynx 

Sorry for the delay, I was out of the office with a cold.

Thanks for the screenshots, I see what you mean now. Unfortunately, since this is across platform, there isn't any troubleshooting steps I can offer that I believe would help to resolve this.

I've gone ahead and reported your experience to our engineering teams so that they can review further.

Thanks for letting us know!

[EntropicLynx]

Thanks, I appreciate it 🙂

[shelbing]

I am having the same problem (Alexa app not updating most recently played on Pandora). That was a really useful feature. 

[AdamPandora]

@shelbing I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details.

Thanks for your patience in the meantime!

[shelbing]

It seems to be working now. Thanks!

Best,
Mary

[dmagy]

I'm still seeing the issue. For me the website is not updating after I play one of my stations in Collections. I am also not seeing updates in Alexa.