I am having the same issue. Have 16 Sonos devices - six Play 5's, ten Play 3's and a connect AMP. I keep having to reauthorize Pandora every day. This never happened before until the past two weeks where I have noticed every single day. I reported the issue to Sonos and sent them a diagnostic. My setup is perfect. once I reauthorize Pandora through the Sonos app I am fine. SONOS techs passed the buck to Pandora as they see no issue on their side. I use the free Pandora.
Tanner. I saw this solution posted in the Sonos community forum site and on a follow up it did not address or solve the issue.
Moderator Edit: Changing title for clarity
I have to reauthorize Pandora EVERY time I try to play a station from the Sonos app. Very annoying!
FWIW, I have a paid Pandora subscription and only starting experiencing this a day or two ago.
In Sonos app. Go to settings. Then services and voice. Select Pandora then reauthorize. Best option to avoid doing this is to remove the Pandora service from Sonos app then add it back up. This solved the problem for me.
Hi. In Sonos app tap settings. Tap services and voice. Tap Pandora then tap reauthorize.
in order to avoid doing this every day you are better off by removing the Pandora service in the Sonos app then adding the service again.
best of luck
I'm having the same issue, receiving the message that someone else is listening AND having to reauthorization Sonos after every song! I've change my password and upgraded from Plus to Premium and nothing is working. Getting ready to cancel-- help.
My husband and I are both receiving access denied on our mobile devices. He has an android and I have an iphone. We are both using the Sonos app on our phones which controls the home music. Does anyone know what the problem might be?
I'm having the exact same problem! It just started today. My husband uses and android and I use an i-phone to connect to the Sonos app which controls our Pandora house music. Any idea what the problem might be?
Not sure what the issue is. I have posted the solution that worked for me on this thread. It comes down to removing the Pandora app from Sonos app and adding it again. I have not experienced any problems in the past three weeks.
best of luck
Having the same issue today. Can play on my computer but not on my Sonos system. Got it to play for one hour but then it quit. Reloaded Pandora on Sonos which helped the problem for that one hour but same problem came back.
Pandora Update 9/22/21: Hi everyone! Thanks for posting your experience. We're working closely with Sonos to help resolve this.
Sonos has requested some additional information to help in their investigation. If you're new to this thread, please include the following info with your post:
Thanks for your understanding and patience in the meantime.
This started for me this morning around 8am on 09/21/2021. I have tried a few times to remove Pandora from Sonos on my phone and laptop and then add it back in. Pandora says All done. But Sonos still gives the error. Trying again to give you the information you need. At one point on the Pandora side it said maintenance was being done so I didn't try again until now.
Google Pixel 5 Android Version 11 Confirmation number 939206541.
Sonos S2 Version 13.2.2 Build: 64320120
Dell Laptop Windows 10 Interestingly didn't get the error this time. Still sent in diagnostics for comparison. Confirmation number 1464570659.
Sonos S2 Version 13.2 Build: 64319080
Do we need to also notify Sonos or are you doing that as a parent case?
Now that I have it playing via the laptop, the phone shows it as playing. I stopped it via the phone (with laptop app still active) and then started it and it's playing. Tried it by stopping via phone, closing app, then starting via phone and it's working. Changes station for good measure. It's working now.
LOL I'm wondering if it got fixed as I was doing all of this and typing it out.