TV - No sound

[3320ROSCOE]

What's going on You're not helping me at all I have no sound on my Pandora not on my phone I do not listen to music on my phone I'm talking about my sound system with the TV at home please help

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @3320ROSCOE! Welcome to community.

Can you tell me a little more about your experience?

• What is the make and model?
• What happens when you open Pandora?
• Is there an error message (if yes, what exactly does it say)?

[markalden]

No error messages. Just pictures and lyrics, but no sound and no way to contact Pandora to report the issue, unless this is the way to do it. I will be cancelling my subscription tomorrow if I get no help today.  

[AdamPandora]

@markalden Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?

Let me know.