While response times might be slightly delayed during the holidays, we're still here to help. Thank you for your patience, and may your holiday season be filled with joy and the music you love.
Anyone buy a subscription and not have it update on the app? Not sure but I got premium and can’t choose songs and ads still play. Almost 24 hours after paying
Moderator Edit: Edited title for clarity
Why am I still receiving advertisements and only have a limited skip when I have Pandora premium?
@Lizpit1 I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!
for ad free a week ago apple took my money yet i am still getting ads
@wil081919 If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:
This should reapply your subscription to your account.
If you continue to experience issues with this, you will need to contact our support team directly for further assistance.
Happy to hear it, @wil081919.
Enjoy the music!
Why am I receiving advertisements on my 12.99 plan?
Moderator Edit: Removed Personal Info
@dexcom1967 I moved your post over to this existing thread: Apple Subscription: Still receiving ads
If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:
This should reapply your subscription to your account.
If you continue to experience issues with this, you will need to contact our support team directly for further assistance.
Okay, a bit ago, I cannceled my Pandora plus to save money. But the ads, the ads man, I can't stand it! So I resubbed. And I'm still getting ads. I sub through apple and the iOS app. They activated a free trail so I haven't been charged yet. I also listen through my apple TV, so there's a lot of layers to this. I've tried deleting the app and reinstalling. Still get ads. Any advice?
@Mars714 If you upgraded through Apple, you should be able to use the following steps to get your subscription activated and returned to your account:
This should reapply your subscription to your account.
If you continue to experience issues with this, you will need to contact our support team directly for further assistance.
I've followed the steps, hopefully it worked. I play pandora while I sleep, so I should know by tomorrow morning. Thank you for your help!
I paid for the subscription took the money off my account. I still have ads and limited skips.
@Tipup518 It appears that there was a communication error between the Apple billing system and our system. The error seems to have been resolved and your subscription has returned to your Pandora account.
You may need to refresh your browser or restart the Pandora app to notice the change.
Let me know if you run into any other issues with this.
Can someone look at my specific account and find out what is going on. I have paid for Pandora Plus, but am still getting ads.
@s65df4sd6fds96 If you were charged within the last month for a subscription to Pandora through Apple and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:
This should reapply your subscription to your account.
If you continue to experience issues with this, you will need to contact our support team directly for further assistance.