Billing issues with Apple Pay

[TWSpencer55331]

Getting the following email. “The charge for your subscription was declined by your Visa .... xxxx. To avoid losing access to your service, update your payment method.”

My payment method is accurate, but  Apple seems to have lost my subscription to Pandora Plus.

Attempted to reach out to Apple using chat, but my chat was immediately disconnected.

Need assistance getting this resolved.

[AdamPandora · Accepted solution]

@TWSpencer55331 Unfortunately, we can't manage this directly on our end as we don't have access to the Apple billing system.

You'll need to contact the Apple support team once more for further assistance.

Alternatively, when your current subscription through Apple expires and you start hearing ads on your account again, you can resubscribe directly through our service instead here.

Hope this helps.

[JamesBraus]

Just pay the subscription!

ok let me use a different method

Moderator Edit: Merged comments

[AdamPandora]

@JamesBraus I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!