Direct billed - Refund on Annual Subscription

[kietfong22]

Hello -- I would like a refund on the annual supscrition that I cancelled today (August 7th 2023). 

The annual subscription was renewed on July 23rd 2023.  

Please assist. 

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@kietfong22 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Lynz951]

I would like my money back. My account was auto-renewed yesterday and I was charged $109. I do not want another year of this app. I have cancelled my subscription. How can I get my money back??

[AdamPandora]

@Lynz951 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[mostmonkiest]

We've moved across the country and I'm no longer using Pandora.  I didn't realize that my subscription was on auto-renew, I thought it was just for one year.  Can I get a refund?

[AdamPandora]

@mostmonkiest I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[jdj116]

Hello - I am cancelling my subscription today due to the rate increase.  My subscription was on the annual payment play and renewed on 3/6/2024.  I would like a prorated refund for my payment for the annual subscription, please.

[ph6]

Hello,  I have cancelled my subscription as of 4/28/2024  today and am requesting a prorated refund for remaining months.

[AdamPandora]

@jdj116 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora]

@ph6 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[nginger]

Hello-I'd like a refund on my subscription. Renewal was May 18 and I cancelled it today.

Thanks!

[AlyssaPandora]

Hi there, @nginger. 👋

Thanks for visiting the community space. I've created an email support case with a member of our team to help with your request. Please keep an eye out on your inbox for their message soon. 📬

[SCarlson324]

Hi, I cancelled my family subscription as of today 1/17/2025, it was renewed on 1/9/2025, and am requesting a prorated refund for remaining months that will not be used.

[MariaPandora]

Hi @SCarlson324 , thanks for posting.

I created a case for our support team so they can contact you privately through email.

Please keep an eye out for their message.

Thanks for your patience in the meantime!