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Double charged by Apple

samstinson
Local Performer

I’ve been double charged for my subscription 12.99 for a year!

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1 Solution

Accepted Solutions

AdamPandora
Moderator
Moderator

@samstinson It sounds like you were double charged by Apple, as they are the only service who offers Pandora Premium at the $12.99 price point.

Unfortunately, we aren't able to respond to the problem from our end, as we don't have access to the Apple billing system.

However, you should be able to use your iPhone to resolve the issue. Just follow these steps:

  1. Launch the Settings app.
  2. Tap iTunes & App Store.
  3. Tap on your Apple ID.
  4. Tap View Apple ID when the pop up window appears.
  5. Enter your Apple ID password or fingerprint ID when prompted.
  6. Tap Subscriptions.
  7. Select Pandora.
  8. There will be two checkboxes. Uncheck the one for the subscription you aren't using.

If you don't see two checkboxes, then you will need to reach out to Apple for help canceling.

You can get in touch with the Apple support team here.

Next, you'll want to request a refund through Apple for the extra charge. To do that, please follow these steps from a computer or mobile device:

  1. Visit this link.
  2. Select Billing and Subscriptions and then Subscriptions & Purchases.
  3. Select Request a Refund twice.
  4. Sign into the Apple ID account that was billed. You may have to complete a two-factor authorization to continue.
  5. Once you're logged in, find Pandora on the list and select Report.
  6. Choose I'd like to request a refund from the list, and hit Select.

For additional help with your purchase, go to Subscriptions and Purchases Support.  

Even though it is Apple's policy not to issue refunds for subscriptions you've purchased through them, they will make an exception in certain cases. They should reply to your request within 24 hours.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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7 Replies

AdamPandora
Moderator
Moderator

@samstinson It sounds like you were double charged by Apple, as they are the only service who offers Pandora Premium at the $12.99 price point.

Unfortunately, we aren't able to respond to the problem from our end, as we don't have access to the Apple billing system.

However, you should be able to use your iPhone to resolve the issue. Just follow these steps:

  1. Launch the Settings app.
  2. Tap iTunes & App Store.
  3. Tap on your Apple ID.
  4. Tap View Apple ID when the pop up window appears.
  5. Enter your Apple ID password or fingerprint ID when prompted.
  6. Tap Subscriptions.
  7. Select Pandora.
  8. There will be two checkboxes. Uncheck the one for the subscription you aren't using.

If you don't see two checkboxes, then you will need to reach out to Apple for help canceling.

You can get in touch with the Apple support team here.

Next, you'll want to request a refund through Apple for the extra charge. To do that, please follow these steps from a computer or mobile device:

  1. Visit this link.
  2. Select Billing and Subscriptions and then Subscriptions & Purchases.
  3. Select Request a Refund twice.
  4. Sign into the Apple ID account that was billed. You may have to complete a two-factor authorization to continue.
  5. Once you're logged in, find Pandora on the list and select Report.
  6. Choose I'd like to request a refund from the list, and hit Select.

For additional help with your purchase, go to Subscriptions and Purchases Support.  

Even though it is Apple's policy not to issue refunds for subscriptions you've purchased through them, they will make an exception in certain cases. They should reply to your request within 24 hours.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

View solution in original post

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Tlangelier
Local Performer

I was charged twice this month for my subscription thru Apple 

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AdamPandora
Moderator
Moderator

@Tlangelier I moved your post to this thread since you reported a similar issue.

Check out the accepted solution to this thread for instructions on how to resolve this, as well as how to request a refund from Apple.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

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Kari90gr
Local Performer

When paying my Pandora I purchased pandora twice by accident who can I talk to about my bill

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AdamPandora
Moderator
Moderator

@Kari90gr I do see your account is currently upgraded via Apple.

To clarify, were both charges for Pandora processed by Apple?

Let me know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Kari90gr
Local Performer
Yes
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AdamPandora
Moderator
Moderator

Thanks for following up, @Kari90gr.

Check out the accepted solution to this thread for instructions on how to resolve this, as well as how to request a refund from Apple.

Hope this helps!

Adam | Community Moderator

Let's share music in the Playlist Swap

0 Kudos