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Family Plan: Accepted account via email not added to plan

bcendo
Local Performer

I am having difficulties inviting a family member to my Family subscription. I sent the invite, it was received via email and ACCEPTED. I then logged into Pandora using the person's email that was used in the invite. The person logged in just fine but is only seeing the basic Pandora. On the master family account, it says INVITE PENDING. What am I doing wrong? Please help. 

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator

Hi @bcendo! Thanks for posting.

I moved your message over to our Subscription to keep things organized - Family Plan: Accepted account via email not added to plan

I took a closer look, and I do see the pending invite under your account. I'm not entirely sure what may have happened but I went ahead and pushed the invite through. The account should now be included in your Family Plan. You may need to sign out and back on your device for the changes to take affect.

Let me know if you continue to have trouble.


Tanner | Community Moderator

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