Family Plan: "Someone Else is Listening" Message

[littlesu]

This is happening to me.  What do you mean by "each member of your family will need to beloved into their devices using their own personal Pandora accounts?"  Can't they log into the family plan account from their own device?  I'm totally confused.  Thanks in advance.

[kfrechman]

I got the Family Plan in order to be able to have Pandora play at home through my Alexa devices when I'm not there to deter thieves while also playing either in my car through Android Auto or on my phone. So I have created an extra email address just for that. None of this has helped as I still get the "someone else is listening to Pandora" message. I can't figure out how to get this to work - it seems that both Alexa and Android Auto are always going to use the same email account. How can I get this to work? By the way, I also want to be able to use the Family Plan at my office for a third account, but I thought it would be a good idea to get it working on 2 accounts before trying a third.

I have 2 accounts with different email addresses on my Family Plan. When I try to change the email address in the mobile app, after entering the password, I get the message "An account already exists with that email address" and I cannot change it. What is going on? How do I change it?

Moderator Edit: Merged posts

[AdamPandora]

@kfrechman I moved your post over to this existing thread: Family Plan: "Someone Else is Listening" Message

If that error message is popping up, then that means you are still logged into the same Pandora account on multiple devices.

You mentioned you receive a An account already exists with that email address error message on one of your devices when attempting to sign in. If that error message is popping up, then that means you are on the account creation page, rather than the sign in page.

You don't have to create a brand new account if you are attempting to sign in, rather you can sign in using the email address/password combination associated with the account you want to use.

If you continue to run into issues, I do see you've submitted a message to our support team through our help page previously.

You can reply back directly to the last email they sent you, and they will be happy to further assist as well.

Thanks for being a part of the Community!

[EJfudd]

How do I manage the family plan? I upgraded to pandora premium family and sent an invite to my wife. She accepted and when we are both listening simultaneously we get a message indicating someone else is listening and then one of us has to stop using the app.  There is no where under my subscription that indicates “manage plan” which has been indicated on other help sites that this function exists.  Any guidance would be appreciated.   

[AdamPandora]

@EJfudd I moved your post over to this existing thread: Family Plan: "Someone Else is Listening" Message

Someone else is listening error message:

If the Someone else is listening error message is still popping up, then that means your other family members are still logged into your account on their devices and are attempting to stream Pandora at the same time as you.

Each member of your family will need to be logged into their devices using their own personal Pandora accounts that are added to your family plan.

Have each of them sign out of Pandora on their devices, and then sign back in using their personal email addresses associated with the Pandora accounts you added to your plan.

+++++++++++++++++++++++++

Managing your Premium Family plan:

To make changes to your family plan, you'll want to visit the Subscription section of your account.

As the primary account holder you will select Manage Family to view and make any changes to your family plan.

If you're using a computer: 

• You'll need to make sure you're logged into your Pandora account and go to your subscription details page.

If you're using a mobile device:

• Go to the Pandora website.
• Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.)

I hope this helps. Let me know if you have any other questions.

[Vhiner]

I need help with this. I just upgraded to Premium Family. My wife responded to the invitation but it only allows her to log in using my email and password. When we listen we get the someone else is listening error message. Can someone help us get her set up with her own account access. I’m paying for this after all. 😉

[AdamPandora]

@Vhiner She should be able to sign into her personal account on her device.

Have her sign out, and then sign back in using the email address associated with her Pandora account you added to the plan.

If she continues to run into issues signing in, please have her contact our support team directly for further assistance here.

Hope this helps!

[Vhiner]

Thanks for your response. ? OK so you’re referring to an account she has assigned. Is she supposed to sign in under my email as the administrator of the main account or is she supposed to sign in under her email? Am I supposed to do anything other than sent her an invitation? This process is absolutely not straightforward. I don’t normally have problems with memberships and accounts. All of this would be helped considerably if we had phone support when things get this complicated in any case she’s been using my email and password when I’m not listening I had her log out and delete the Pandora applications from her devices. I sent her an invitation. What else am I where is she supposed to do?


Sent from my iPhone

[AdamPandora]

@Vhiner To clarify, she will need to sign in using her own email address (the email address that her personal Pandora account is registered under). 

If you need additional assistance, you can contact our support team directly here.