Google Play: Still charged after canceling

[Illuminaughty]

Just wondering how to get a refund, this is ridiculous. I canceled awhile ago, the last month should have been the last one.

How do I go about getting a refund that will cover the overdraft fee that this charge caused?

I sent a screenshot of the charge for pandora and how it made me go into the negative along with my ticket.

This along with the advertisements for premium have me about done with the service.

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Illuminaughty Our support team has confirmed that they have received the case you opened with them, and are awaiting on a reply back from you.

Send them a message back by replying directly to the email thread that was created, and they will be happy to look into this further.

[Windwarrior1700]

I cancelled my Pandora Premium account over a year ago and discovered it has still been billing me through Google play. How can I remove it. It no longer shows up in my playstore subscriptions. And when I go to Pandora subscriptions nothing shows up!

[AdamPandora]

@Windwarrior1700 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[dddthompson]

I had cancelled my service with Pandora in May, 2024 and got a charge on my cr card acct. in May 2024  even though it was cancelled thru Pandora, they were to cancel on their records. Had a subs.Pandora Plus according to their records. Pandora did not cancel and somehow Google continuted to charge me monthly. I just found the charge on my acct. so contacted Pandora and they referred me to google to cancel??? They would not refund even though I have it documented on my Pandora record where it was cancelled. in May??What can I do?

[AlyssaPandora]

Hi there, @dddthompson. 👋

Sorry to hear that you were charged after canceling your Plus subscription through Google Play.

We can definitely assist from our end. I've created an email case for you so that our Pandora support team can help with issue the refund for the charge(s). 

Please keep a look out for their email soon. 📬

[Shelbr42]

I cancelled my free subscription but it is still showing as subscribed and just charged me

[AdamPandora]

@Shelbr42 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!