Paid but not receiving upgrade

[Bibsy]

I've been paying for commercail free music yet I'm now getting commercials.

Did something change?   Please advise.    Thanks 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Bibsy From what I can see, it looks like your subscription may have expired.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!