Trouble redeeming gift subscription

[Frasiers111]

I purchased a year gift subscription.  I received an email for the charge to my bank account but neither me nor the email address i bought the subscription for has received a code to redeem the subscription.  I have filled out the form that goes to Support multiple times now but have not received a response?  Is there anything i can do besides dispute the charge with my bank because i have not received anything that can activate the account?  Please advise how i can start the year long subscription that i have been charged for.

Moderator Edit: Edited title for clarity

[Sarawhitford]

My Brother Bought me a Pandora Plus 6 month Gift Pass from walmart and when I follow the directions on the back it tells me to go to WWW.Pandora.com/Redeem and error code comes up saying theres a problem and we will fix it shortly, but Ive been trying for 3 weeks now and its still the same error message. Im getting pretty frustrated looked through all the possible Pandora trouble shooting suggestions and nothing I've tried in trouble shooting helps.

[AlyssaPandora]

Hi there, @Sarawhitford. 👋

Sorry to hear that you're having trouble redeeming your gift subscription. If you notice any issues with your account, subscription, or have trouble listening, please contact us immediately so we can address it as soon as possible. We're always happy to help.

The link should be: https://www.pandora.com/settings/redeem

It looks like your Pandora account is already upgraded. Someone from our User Support team has reached out to you via email to help with your account. If you haven't received our email yet, please be sure to check your junk/spam folder to make sure it didn't end up there.

Thanks for your patience during this process. 🎧

[FJO]

Hi Folks,

I have been trying to use my Gift certficate but get an error when loading the number. However, my credit card was charged when my renewal data came up last week. I need to apply the GC and have my cc charge refunded.

Thanks

FJO

[AlyssaPandora]

Hi there, @FJO. 👋

Thanks so much for letting us know about this. I've escalated your issue to our User Support team. Someone will reach out to you via email to offer further assistance with your existing subscription and gift subscription. 

Appreciate your patience during this process. 🎧

[mince62]

I am having the same issue.  I purchased a one-year giftcard and have not received a code.

[AdamPandora]

@mince62 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[azreal858]

I have a Pandora ONE $36 one year upgrade gift card still in possession. I want to redeem it but everytime I try to redeem the gift card rhe website states there is an error and try again later, its been three days. Please help. Thank you. 

[AdamPandora]

@azreal858 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!