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Unable to accept family plan invites

4Big562dogg
Local Performer

I have sent a family member three invites, and he still unable to complete the process. I have been paying for the subscription for months now and I need a solution, please.

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50 Replies

AdamPandora
Community Manager
Community Manager

@Cella429 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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jconnell42
Local Performer

Like a million other people, it seems, I sent my daughter an invite, and it still just shows pending.  Something this simple, should not be this hard.

 

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AdamPandora
Community Manager
Community Manager

@jconnell42 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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farmet1
Local Performer

I sent out two invites, one of which I know has been received and accepted, but my account still says pending, so we can't finish setting up their account/profile. Can someone help?

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AdamPandora
Community Manager
Community Manager

@farmet1 I do see you've sent out two invitations so far.

This being said, there is no Pandora account registered under either of the email addresses you sent the invitations to.

Those two people will first need to create a new Pandora account with their personal email address before they can join your plan.

Once their accounts are created, they can then accept the invitation you sent them to join your plan.

If they continue to run into issues accepting the invitation after they create their account, please reply back to this thread and let me know.

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farmet1
Local Performer
Thanks, we weren't sure how the process works. Is there a link for the
instructions?
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AdamPandora
Community Manager
Community Manager

@farmet1 Sure thing - check out this help page article for instructions on how they can set up their new accounts: Create an account

Once their accounts are created and they are logged in on their separate devices, they can then go back to the invitations that were emailed to them to accept.

If they continue to experience issues accepting the invitations after they create their accounts, please reply back to this thread and let me know.

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jcpulvino
Local Performer

I am trying to add my son to the family plan. How does this work?

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AdamPandora
Community Manager
Community Manager

@jcpulvino I do see you were able to add another user to your plan shortly after posting this message.

Was there anything else you needed assistance with?

Let me know.

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kriddyk2
Local Performer

I invited 2 of my family members and after accepting they still have the upgrade in the corner.  One is still on an individual plan until the 27th so his is ok (for now) but one of my kids just shows pending and has not upgraded to premium...

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AdamPandora
Community Manager
Community Manager

@kriddyk2 I've manually added your family member to your plan from my end - they should now be good to go.

When your other family member's individual plan ends and they start to hear ads on their account again, they can then accept the invitation to join your plan.

If they run into any issues when the time comes, please reply back and let us know.

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