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Alarm Clock Issues

carsean
Underground

i use pandora as my alarm clock and through out the night i keeps lighting up with photos of artist albums.  how can i get this to stop

  • iphone xmax
  • verizon
  • 2006.1
  • wifi and wireless charging
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1 Solution

Accepted Solutions

AlyssaPandora
Community Manager
Community Manager

Hey there, @carsean. 👋

Sorry to hear that you're having trouble with the alarm clock feature. I moved your post over to the iOS section of the community.

  • Are you using the sleep timer, or playing Pandora while this is happening?
  • Or, simply using the alarm clock feature?

In the meantime, a trace has been enabled on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here.

Let me know how it goes, and whether you still have trouble.

I look forward to hearing back! 🎧

Alyssa | Community Manager
Join the discussion in Community Chat
Let's make a playlist together: It's Spooky Season!

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3 Replies

AlyssaPandora
Community Manager
Community Manager

Hey there, @carsean. 👋

Sorry to hear that you're having trouble with the alarm clock feature. I moved your post over to the iOS section of the community.

  • Are you using the sleep timer, or playing Pandora while this is happening?
  • Or, simply using the alarm clock feature?

In the meantime, a trace has been enabled on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here.

Let me know how it goes, and whether you still have trouble.

I look forward to hearing back! 🎧

Alyssa | Community Manager
Join the discussion in Community Chat
Let's make a playlist together: It's Spooky Season!
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carsean
Underground

Just the alarm clock feature and yes at least 3 times a night pandora lights up my phone with a picture of an artist i just tap down and it shuts off 

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AlyssaPandora
Community Manager
Community Manager

@carsean Thanks so much for clarifying. 

Did you get a chance to run through the troubleshooting steps from my last message? 

Let me know. 

Alyssa | Community Manager
Join the discussion in Community Chat
Let's make a playlist together: It's Spooky Season!
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